Sandton Skye hotel +27788367883

I have been ****** of my refund , the reservation was cancelled on booking.com, when enquired Sandton Skye hotel advises that they cannot refund as they have completed the booking..but it was cancelled in booking.com They do not want to refund me and this is like theft. For a hotel of this calibre it is embarrassing and this is likely to happen to others. I want refund as this is like theft because I did not check in at all and cancelled it where they have completed the booking. 0648063808