So unwelcoming!

For a 4 star hotel very dissapointing. I''ve never seen such somber staff ignoring a guest and looking at me like the cat dragged me in in my life. No communication at all. Running up and down to get wifi to work and to ask how the lights work. And one sachet of coffee in room per day and thereafter you have to buy coffee! The most unwelcomed i've ever felt at any place I' ve ever stayed. And i have 3 nights to go.