HOTELBEDS is a DISGRAGE

In November 2019, I booked a holiday in Mauritius using the agency Travel Dreams. Unbeknown to me, Travel Dreams, in turn, used HOTELBEDS to finalize the booking at the hotel. I received vouchers from HOTELBEDS for the hotel-booking, CLEARLY stating at the very top, right under its name, BOOKING CONFIRMED AND GUARANTEED. Seven months later, in June, I received notification that Travel Dreams had gone into voluntary liquidation due to the covid restrictions. I still had no worries, as the vouchers for the hotel-stay were CONFIRMED AND GUARANTEED. A few months before the check-in date, something made me phone the hotel, who had NO BOOKING under my name. After months of phone calls and emails (THERE IS NO WAY A PRIVATE PERSON CAN CONTACT HOTELBEDS, they liaze strictly with hotels etc. only), by luck only I traced a person working for Hotelbeds through Facebook, who assisted me in establishing that Hotelbeds HAD CANCELLED THEIR 'CONFIRMED AND GUARANTEED' vouchers (which surely means it was NEVER confirmed and guaranteed??) What is the purpose of GUARANTEEING something if it could be recalled at any given moment??? And, by the way, I (the client) WAS NEVER EVEN INFORMED OF THE FACT THAT THEY HAD CANCELLED THE VOUCHERS. As far as I was aware, my hotel-stay WAS CONFIRMED AND GUARANTEED. What would have happened if I had turned up in Mauritius on the check-in date, only to be told that there was no booking?? SHAME ON YOU HOTELBEDS! The guarantees you so liberally hand out, is in fact NO GUARANTEE AT ALL...you care F-all for your clients, did not even bother informing me that there is NO VOUCHER ANYMORE. People, beware of ANY BOOKING MADE THROUGH HOTELBEDS. If you book a vacation through ANY TRAVEL AGENCY, make sure they do NOT USE HOTELBEDS as middle-man. Again, DO NOT USE ANY AGENCY WHO IN TURN USE HOTELBEDS TO FINALIZE THEIR BOOKINGS. They are a FRAUD, stating on their vouchers it is A GUARANTEED BOOKING. HOTELBEDS SUCKS BIG TIME. How does a company WITHDRAW A GUARANTEED BOOKING?????????? Furthermore, how does a company withdraw a guaranteed booking WITHOUT EVEN INFORMING THE CLIENT?????? I am SHOCKED and DISMAYED at their conduct. Insist on being advised of THE PROCEDURE that an agency follows making a booking on your behalf, and if HOTELBEDS is part of this equation, DO NOT USE SUCH AGENCY.