NO CUSTOMER SERVICE OF HOTELBEDS

I arrived in Luxor in the afternoon not liking my hotel that i booked. So I urgently had to make another booking. Looking for a 4 star hotel I booked the iberotel and the price was resonable. So i booked received a confirmation. The hotel tried to locate my booking but to no avail. 20 minutes later, thinking that it did not go through I pressed the accept button again and by accident made a double booking. Both deductions reflect on my bank statement. And all of a sudden it is more than expected. A 26% extra you have to pay fir one or other reason. Hotel explained but can not remember as I was more concerned about the deduction.

The hotel accepted the second booking. So in trying to email them from egypt, the emails did not go through. Once back in SA I tried under hotelbeds and still no email going through.

Tried to phone but number unavailable.

I will recommend not using them as no after service is available at all. They are based in US and cannot even get hold of the CEO, Marc.

I will inform all to never use them. Not custumer orientated company and forsure not reliable.