RM
Riette M
Active since Oct 2016
8
Reviews
0
Industries
Reviews
8 reviews21 months ago
No hotline number
So money has been deducted from my account by booking.com. I believe it was ***** by a third party. So I looked for a phone number to contact. In the app it says you can contact us 24/7 . But no phone number. The app sends you literally in circles. Not user friendly at all.
0 replies
33 months ago
No help no reply.
Send a request regarding my card expiring date whilst overseas. This was about a month ago. Being overseas this was quite urgent as one cannot just simply walk into an ABSA bank or merely ca customer service as I could not get international roaming. I am back in SA for a a short time. Yet I have heard nothing. No response to an emergency. Pathetic and dissatisfied.
180 replies
33 months ago
Nedbank service
So I traveled overseas. When I wanted to pay online for a visa on that side I kept on receiving my OTP on my SA number. When visiting SA I went to NEDBANK CLEARWATER MALL IN December 2022. An Indian lady helped me. I explained my predicament. So I requested to get my OTP via another channel, email and my overseas number. She said all sorted. I explicitly said that I cannot get stuck again being overseas. Yet three weeks ago I was traveling to Asian countries. I had to book my plane tickets just to find myself in the same situation. No OTP again. It kept in saying sending OTP to my SA number. She also never informed me that I can get confirmation via the app which I was also not aware of. I was stuck and had to request someone in SA to pay for my tickets. To be stuck because of *********** people working for Nedbank who had never traveled or has never helped people who are traveling. One should be able to get help with al sorts of difficulties one can face with online banking or payments or when your nedbank app has to be reinstalled and so forth when traveling. I am appaled at the fact that I got stuck due to this. I was with nedbank since 1995. I had beter service at other banks.
0 replies
40 months ago
OTP pin
I have been to Absa today ans was for 2 and half hours in a queue. Just to be told that I cannot have a OTP send to two numbers. I have a SA number which I use when in SA and an Overseas number when overseas. ABSA could not help me in this regards Pathetic and unacceptable. Provision should be made for clients who travel.
528 replies
40 months ago
FNB service
I have been to FNB Clearwater today. I am in SA for this festive season and have experience an OTP problem overseas. This has urged me to sort this out before leaving the country. I waited to be served. Once served I ask the man to load my number so that I can receive an OTP number on my overseas number as well as my SA number. He referred me to the online customer service. Jonathan helped me, but he was overloaded with costumers. He helped me by phoning costumer service. he gave me the phone with the insturctions to follow the prompts. Once I listened to it, I relised I have to go onto my computer and ' register' the numbers I would like to receive my OTP pin on. So now i have been on my computer, registering an logging on. An hour has past and I am logged in. just to be said again to go to the ATM and do it there. Time has been wasted and I still have not been helped sufficiently. On does not have the time if you only in the country for 10 days. A day has been wasted at the bank an online.
132 replies
56 months ago
NO CUSTOMER SERVICE OF HOTELBEDS
I arrived in Luxor in the afternoon not liking my hotel that i booked. So I urgently had to make another booking. Looking for a 4 star hotel I booked the iberotel and the price was resonable. So i booked received a confirmation. The hotel tried to locate my booking but to no avail. 20 minutes later, thinking that it did not go through I pressed the accept button again and by accident made a double booking. Both deductions reflect on my bank statement. And all of a sudden it is more than expected. A 26% extra you have to pay fir one or other reason. Hotel explained but can not remember as I was more concerned about the deduction. The hotel accepted the second booking. So in trying to email them from egypt, the emails did not go through. Once back in SA I tried under hotelbeds and still no email going through. Tried to phone but number unavailable. I will recommend not using them as no after service is available at all. They are based in US and cannot even get hold of the CEO, Marc. I will inform all to never use them. Not custumer orientated company and forsure not reliable.
0 replies
67 months ago
Such friendly service
Yesterday I went to fishaways, Key Largo shopping centre nr 15, Boksburg. I placed an order with Busisiwe, who served me with such inthusiasm and friendliness. I went to put petrol in m car and upon return she walk up to me and gave me my order with a big smile...That just made m day as I did have a difficult day sofar. You go Busisiwe. Will definitly support this fishaway again.
0 replies
78 months ago
Best insurance for travel
What an exceptional insurance company. I was insured for travel. I had to change my plans due to a family funeral. I was insured but not for the reason I claimed and I was not aware of that. But due to the loss I had, they were human and kind to reimburse the money I spend on changing my flight. Money was paid in m account. 5 stars are forsure not enough. Thanks to sanriette. I will without a doubt recommend thus insurance for travel.
105 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
4 (50%)