Hotels.com is not recommended.

Booked hotel with a local hotel. Contacted the owner after booking and payment. Hotel owner informed me that there was no availability and requested i cancel my booking, which due to hotels.com terms my payment would be non refundable. There is no contact for hotels.com. i requested the owner cancel the booking from their side. The owner wrote a email to hotels.com. which has been ignored for over a month. With no reply from hotels.com. basically i would never recommend hotels.com. no customer service. No means of recourse. Inaccurate booking availability info.