H
Hotels.com
Unclaimed Business
H
Hotels.com
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencelL
lianey L
1 reviews | Active since Jan 2020
13 Sept 2024, 13:07
Horrible!
I made a booking and paid for it on 19 July. Yesterday I contacted the establishment to add a extra day to the booking and to my surprise they could not locate my booking that i made through hotel.com. The establishment said there had occurred a double booking and that I should cancel the booking through hotel.com. its been going back and forth with hotel.com and all they say is that they cannot get hold of the owner therefore cancellation policy stands. This is appalling as I didn't make the double booking and i didn't choose to cancel the booking but between hotel.com and the establishment its a struggle to get a refund. They say one thing and do another thing. So basically they just expect you to write off money for booking they couldn't honour.
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lianey L
1 reviews | Active since Jan 2020
13 Sept 2024, 13:07
Horrible!
I made a booking and paid for it on 19 July. Yesterday I contacted the establishment to add a extra day to the booking and to my surprise they could not locate my booking that i made through hotel.com. The establishment said there had occurred a double booking and that I should cancel the booking through hotel.com. its been going back and forth with hotel.com and all they say is that they cannot get hold of the owner therefore cancellation policy stands. This is appalling as I didn't make the double booking and i didn't choose to cancel the booking but between hotel.com and the establishment its a struggle to get a refund. They say one thing and do another thing. So basically they just expect you to write off money for booking they couldn't honour.
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Emi L
1 reviews | Active since Jan 2020
29 Jul 2024, 15:52
Arrived at night, no accommodation ! Horrible!
I booked a 8 nights stay at Pleasure Suites , Ghanzi, Botswana via Hotels.com. When i arrived to the accommodation, it was fully booked and i was informed that no booking was done for us. While still at the accommodation i checked online and saw that hotels.com was still proposing 3 rooms at this very same accommodation. Horrible experience shared by lot of others, now they do anything to not refund. Do not book through HOTELS.COM ! Horrible !
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Emi L
1 reviews | Active since Jan 2020
29 Jul 2024, 15:52
Arrived at night, no accommodation ! Horrible!
I booked a 8 nights stay at Pleasure Suites , Ghanzi, Botswana via Hotels.com. When i arrived to the accommodation, it was fully booked and i was informed that no booking was done for us. While still at the accommodation i checked online and saw that hotels.com was still proposing 3 rooms at this very same accommodation. Horrible experience shared by lot of others, now they do anything to not refund. Do not book through HOTELS.COM ! Horrible !
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Godfrey K
1 reviews | Active since Jan 2020
15 Jan 2024, 09:05
Hotels.com is a ****
The website confirmed my booking at a Guest House in Nelspruit and took money. I arrived at Nelspruit only for the Guesthouse not to honour the booking. Hotels.com is refusing to take accountability or investigate why the Guesthouse did not honour my booking. I will never use their service again.
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Godfrey K
1 reviews | Active since Jan 2020
15 Jan 2024, 09:05
Hotels.com is a ****
The website confirmed my booking at a Guest House in Nelspruit and took money. I arrived at Nelspruit only for the Guesthouse not to honour the booking. Hotels.com is refusing to take accountability or investigate why the Guesthouse did not honour my booking. I will never use their service again.
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Replies (0)JS
Jessica S
1 reviews | Active since Jan 2020
4 Oct 2023, 02:50
Do not book with them!
After being a loyal gold level customer for years, I finally had a situation arise, primarily due to faulty information I got from a customer service agent. They have completely been unwilling to help me in any way. Booking through them has cost me hundreds of dollars, I have now learned my lesson, will be canceling my future bookings with them, and advising everyone to do the same.
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Jessica S
1 reviews | Active since Jan 2020
4 Oct 2023, 02:50
Do not book with them!
After being a loyal gold level customer for years, I finally had a situation arise, primarily due to faulty information I got from a customer service agent. They have completely been unwilling to help me in any way. Booking through them has cost me hundreds of dollars, I have now learned my lesson, will be canceling my future bookings with them, and advising everyone to do the same.
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2023, 09:55
Hotels.com is not recommended.
Booked hotel with a local hotel. Contacted the owner after booking and payment. Hotel owner informed me that there was no availability and requested i cancel my booking, which due to hotels.com terms my payment would be non refundable. There is no contact for hotels.com. i requested the owner cancel the booking from their side. The owner wrote a email to hotels.com. which has been ignored for over a month. With no reply from hotels.com. basically i would never recommend hotels.com. no customer service. No means of recourse. Inaccurate booking availability info.
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Anonymous
1 reviews | Active since Jan 2020
12 Jun 2023, 09:55
Hotels.com is not recommended.
Booked hotel with a local hotel. Contacted the owner after booking and payment. Hotel owner informed me that there was no availability and requested i cancel my booking, which due to hotels.com terms my payment would be non refundable. There is no contact for hotels.com. i requested the owner cancel the booking from their side. The owner wrote a email to hotels.com. which has been ignored for over a month. With no reply from hotels.com. basically i would never recommend hotels.com. no customer service. No means of recourse. Inaccurate booking availability info.
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Leon P
1 reviews | Active since Jan 2020
10 May 2023, 12:44
Thieving company
This is a company that is prepared to do the booking. You pay them and when you arrive at your destination the facility is non operational. When you then ask for your refund they say that you are requesting a cancelation and that you can't receive a refund. That's why they don't allow reviews on their website.
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Leon P
1 reviews | Active since Jan 2020
10 May 2023, 12:44
Thieving company
This is a company that is prepared to do the booking. You pay them and when you arrive at your destination the facility is non operational. When you then ask for your refund they say that you are requesting a cancelation and that you can't receive a refund. That's why they don't allow reviews on their website.
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Replies (0)JoJvdW
Johanna or Joey van der Walt
1 reviews | Active since Jan 2020
13 Jan 2023, 07:06
HOTELS,COM - THIEVES
Hotels.com is the worst (THIEVES) that I ever experience. Please do not make use of them.
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Johanna or Joey van der Walt
1 reviews | Active since Jan 2020
13 Jan 2023, 07:06
HOTELS,COM - THIEVES
Hotels.com is the worst (THIEVES) that I ever experience. Please do not make use of them.
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Priscilla Miss-p
1 reviews | Active since Jan 2020
21 Nov 2022, 10:45
In my experience I wouldn't book with Hotels.com
In my experience I wouldn't book with Hotels.com ever again. Not only do they show properties that are full, but approved refunds take 3 weeks or more. You always get the same response with no one actually helping you. The AirBNBs make a massive amount of money, for doing nothing.
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Priscilla Miss-p
1 reviews | Active since Jan 2020
21 Nov 2022, 10:45
In my experience I wouldn't book with Hotels.com
In my experience I wouldn't book with Hotels.com ever again. Not only do they show properties that are full, but approved refunds take 3 weeks or more. You always get the same response with no one actually helping you. The AirBNBs make a massive amount of money, for doing nothing.
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