Bad service

In the month of January 2022 I upgraded my decoder and the lady who assisted me told me about on air/hot spotter. I informed her that I was not interested. End of March my account was debited an amount of R159. Again end of April my account was debited an amount of R159. I queried On Air and request for proof of me taking up the product but nothing came. I was only told my account will be closed and nothing about my hard earned refund of R318. I was told that the item was available for me to use of I never used, further more I was told of another possible debit. I am completely unsatisfied with the way they conduct business, it's suspecious. Negative rating from me.