Active since Jul 2019
In the month of January 2022 I upgraded my decoder and the lady who assisted me told me about on air/hot spotter. I informed her that I was not interested. End of March my account was debited an amount of R159. Again end of April my account was debited an amount of R159. I queried On Air and request for proof of me taking up the product but nothing came. I was only told my account will be closed and nothing about my hard earned refund of R318. I was told that the item was available for me to use of I never used, further more I was told of another possible debit. I am completely unsatisfied with the way they conduct business, it's suspecious. Negative rating from me.
I am Highly disappointed that I had to leave the basic needs of my family at the till when it was time to pay because only then did I find out my account was blocked. If I had no spare change for transport I would have have been stranded in town. It's sad to see my wife having to ask a neighbor for sanitary towels whilst I am working and having funds in my account. I am broken and highly disappointed at the FNB service. I guess it's time to look for a new bank after 16 yrs of banking with FNB. 💔
Hello Peter If zero or negative rating was possible I would have given the same. It has been over half a year since I lodged a claim with Standard Bank insurance and they are failing to give me a simple feedback as to whether they will be paying or not. All the follow up is being done by me because they are to big for a simple phone call or a two line email just to give feedback. I have sent them photos of damages and quotation as their allocated service providers did not pitch. Highly disappointed.