Damaged couches

We bought couches at house and home kolonade , upon delivery we started noticing damages on them. Logged a complaint with the store and for obvious reasons there was no sense of urgency on my query I had to call /email them every day. Eventually on the 9th of Feb they were collected from my home to their “warehouse” . Today is March 04 and I am still waiting for my couches that I paid cash for or at least feed back that I don’t have to beg for. Their service is a mess from the ground up. I am definitely fed up and want my money back . Your Staff know nothing about client experience, Client retention ,Client satisfaction, sunset principles and end to end communication. Alexander Bouwer Has to learn to read emails first thing he gets to office so he can follow up on clients queries. We cannot teach you everything. You are in a wrong profession Sir.