Poor quality of Recliner couches

I purchased a 2 seater recliner from House and Home at Gateway Umhlanga last Year on the 26th June 2025. I noticed that the cushion on the seat is sinking and the material on seat looks like cracking apart. I reached out to the customer service, they said I need to take photos and video to the store manager. He then sent them to the supplier and their feedback is that it is normal wear and tear. I am concerned at the quality of the product I purchased. I paid R9000 for a couch that is sinking and the material is cracking and creasing after 11 months. This products life span is under a year. I hardly sit on my couches cos I work long hours and I wiegh less that 70kg. I am very disappointed at the customer service and quality of the product. R9000 for couches that last 6 to 11 months is a ****.