Accused of “Theft” for Helping a Neighbour – Deeply Disappointed by Agent’s Conduct

I am a tenant of House Mouse Properties and recently received a letter from them accusing me of “theft” for allowing a fellow tenant—who has a child and was in distress—to access hot water from my unit. This accusation lacks legal merit and is deeply inappropriate on an ethical level.

No clause in my lease agreement restricts hot water usage to “personal use only,” so the landlord’s claim has no contractual foundation. What is even more troubling is the selective outrage: between April and September, I reported a serious leak from my hot water tap, which resulted in continuous water loss. Despite repeated notifications, the issue was ignored for months. Yet now, when I act with compassion towards a neighbour, I am accused of misconduct.

The agent even witnessed me assisting the neighbour and raised no concern at the time. Their silence then, followed by sudden outrage now, feels disingenuous and targeted.

The complaint also refers to a worker who offered assistance outside of his formal duties. What he chooses to do in his personal time is not within the landlord's or agent’s authority to control. Any support he provided was done independently and outside the scope of his employment; therefore, it cannot be framed as a misuse of the owner’s resources.

This experience has left me feeling harassed and unfairly treated. Those responsible for managing rental properties should uphold respect, fairness, and a basic sense of humanity.

I am escalating this matter to the Rental Housing Tribunal and sharing my experience here to alert others and encourage accountability.