HM
House Mouse Properties
Unclaimed Business
HM
House Mouse Properties
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Real Estate
#5NPS Score
-100Unlikely
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLJ
Lorraine J
1 reviews | Active since Jan 2020
23 Jan 2026, 14:11
Serious Electrical and Fire Hazard at Rental Property – No Urgent Action Taken
I am lodging this complaint to highlight a serious and ongoing safety hazard at my rental unit at Eagles Crest, which has not been addressed with the urgency it requires. Water is leaking from the roof directly into a ceiling light fitting, with the bowl cover filling with water. The light fitting is also loose in the ceiling, making it unsafe and impossible for me to remove the bowl or empty the water without risking electric shock or injury. This is an active electrical hazard, not a cosmetic or routine maintenance issue. The situation presents a clear risk of electrical short-circuit, electric shock, and fire. I have avoided using the light and the area for safety reasons. Despite this being reported, there has been no immediate remedial action. Although each unit has its own DB box, this is one building with shared roof and structural spaces. Any electrical fault or fire originating in the ceiling or roof void could reasonably spread to neighbouring units. The risk is particularly concerning because: One neighbouring resident is disabled and cannot evacuate quickly The building is adjacent to dog kennels, placing animals at risk The property is close to a hall where grass bales are stored, which are highly flammable and could allow a small electrical fire to escalate rapidly This matter has been formally reported, yet the response to date has been inadequate given the known danger. From a safety, legal, and duty-of-care perspective, allowing an electrical fitting to fill with water is unacceptable. I am posting this complaint publicly in the hope that the seriousness of the situation is finally recognised and that urgent inspection, isolation of the electrical risk, and repair of both the roof leak and the light fitting will take place without further delay.
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Lorraine J
1 reviews | Active since Jan 2020
23 Jan 2026, 14:11
Serious Electrical and Fire Hazard at Rental Property – No Urgent Action Taken
I am lodging this complaint to highlight a serious and ongoing safety hazard at my rental unit at Eagles Crest, which has not been addressed with the urgency it requires. Water is leaking from the roof directly into a ceiling light fitting, with the bowl cover filling with water. The light fitting is also loose in the ceiling, making it unsafe and impossible for me to remove the bowl or empty the water without risking electric shock or injury. This is an active electrical hazard, not a cosmetic or routine maintenance issue. The situation presents a clear risk of electrical short-circuit, electric shock, and fire. I have avoided using the light and the area for safety reasons. Despite this being reported, there has been no immediate remedial action. Although each unit has its own DB box, this is one building with shared roof and structural spaces. Any electrical fault or fire originating in the ceiling or roof void could reasonably spread to neighbouring units. The risk is particularly concerning because: One neighbouring resident is disabled and cannot evacuate quickly The building is adjacent to dog kennels, placing animals at risk The property is close to a hall where grass bales are stored, which are highly flammable and could allow a small electrical fire to escalate rapidly This matter has been formally reported, yet the response to date has been inadequate given the known danger. From a safety, legal, and duty-of-care perspective, allowing an electrical fitting to fill with water is unacceptable. I am posting this complaint publicly in the hope that the seriousness of the situation is finally recognised and that urgent inspection, isolation of the electrical risk, and repair of both the roof leak and the light fitting will take place without further delay.
0
Replies (0)LJ
Lorraine J
1 reviews | Active since Jan 2020
16 Jan 2026, 16:35
Waste Management Failures and Health Risks
I am raising serious concerns about the management of waste at Eagle’s Crest, which has created unsafe and unhygienic conditions for tenants. There are no ******* bins provided, so tenants keep waste in open bags on their stoep areas. This attracts insects and pests that spread to neighbouring units. To manage this, tenants place ******* under a tree for collection by the terrain worker. However, the worker was absent for over a month, and ******* remained uncollected. We were never informed of his absence, nor were alternative arrangements made. The tree is about 15 steps from my door, and a baby regularly plays nearby. The wind, dogs and cats tore open the bags, scattering waste across the yard and creating a serious contamination and safety risk. On 1 December 2025, I sent a message to the agents asking them to confirm whether this would count as a formal request for: 1. Proper ******* bins to stop waste being scattered; and 2. Immediate collection and removal of the accumulated *******. I send further communication on 6 December and 6 January. I received no response. The property has no municipal waste services, and although the agent later claimed she told me at lease signing that tenants must take ******* to the municipal dump, this was never communicated. The lease contains no such requirement. We are four single tenants—two women, one disabled person—two without transport. The dump is distant, unsafe to access alone, and none of us has a trailer. Transporting ******* in private vehicles would require opening car boots and exposing personal belongings. South African law, including the Rental Housing Act 50 of 1999, requires landlords to ensure properties are safe, hygienic, and habitable. Waste management forms part of that obligation. The current situation poses a serious risk to the health of children and vulnerable adults and reflects ongoing neglect by the landlord and managing agents. I ask House Mouse Properties to: • Provide proper ******* bins for all tenants without delay. • Ensure immediate removal of all accumulated waste and implement reliable weekly collection. • Communicate clearly about any future service interruptions affecting health or safety. • Meet their legal duty to maintain hygienic and safe living conditions for all tenants at Eagle’s Crest.
Helpful (0)
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Lorraine J
1 reviews | Active since Jan 2020
16 Jan 2026, 16:35
Waste Management Failures and Health Risks
I am raising serious concerns about the management of waste at Eagle’s Crest, which has created unsafe and unhygienic conditions for tenants. There are no ******* bins provided, so tenants keep waste in open bags on their stoep areas. This attracts insects and pests that spread to neighbouring units. To manage this, tenants place ******* under a tree for collection by the terrain worker. However, the worker was absent for over a month, and ******* remained uncollected. We were never informed of his absence, nor were alternative arrangements made. The tree is about 15 steps from my door, and a baby regularly plays nearby. The wind, dogs and cats tore open the bags, scattering waste across the yard and creating a serious contamination and safety risk. On 1 December 2025, I sent a message to the agents asking them to confirm whether this would count as a formal request for: 1. Proper ******* bins to stop waste being scattered; and 2. Immediate collection and removal of the accumulated *******. I send further communication on 6 December and 6 January. I received no response. The property has no municipal waste services, and although the agent later claimed she told me at lease signing that tenants must take ******* to the municipal dump, this was never communicated. The lease contains no such requirement. We are four single tenants—two women, one disabled person—two without transport. The dump is distant, unsafe to access alone, and none of us has a trailer. Transporting ******* in private vehicles would require opening car boots and exposing personal belongings. South African law, including the Rental Housing Act 50 of 1999, requires landlords to ensure properties are safe, hygienic, and habitable. Waste management forms part of that obligation. The current situation poses a serious risk to the health of children and vulnerable adults and reflects ongoing neglect by the landlord and managing agents. I ask House Mouse Properties to: • Provide proper ******* bins for all tenants without delay. • Ensure immediate removal of all accumulated waste and implement reliable weekly collection. • Communicate clearly about any future service interruptions affecting health or safety. • Meet their legal duty to maintain hygienic and safe living conditions for all tenants at Eagle’s Crest.
0
Replies (0)LJ
Lorraine J
1 reviews | Active since Jan 2020
12 Dec 2025, 15:42
Unauthorised Access and Misuse of CCTV Footage and Personal Information
I am submitting this complaint regarding the handling of CCTV footage and private internet information on a shared residential property managed by House Mouse Properties and monitored by The K9 Company. My experience raises serious concerns regarding privacy, consent, and lawful use of personal information. CCTV cameras were installed by The K9 Company, and tenants were verbally informed that the cameras were for security purposes only and would not be used to monitor or spy on tenants. Despite this assurance, the following occurred: • The rental agent accessed CCTV footage without my consent and without providing any lawful reason. • Based on this footage, I was accused of “*****ing water” and entering another tenant’s property. However, I only entered my neighbour’s property under her invitation, which is lawful and consensual. Despite this, the rental agent contacted my neighbour with these allegations before speaking to me, causing reputational harm, distress, and unnecessary tension. • I was not informed that the footage had been accessed, nor was I given an opportunity to respond to these allegations. • I have requested access to the footage and copies of surveillance policies, but no response was provided. • Further to the above, my neighbours informed me on 2025-11-10 that, in addition to the agent contacting them about me allegedly entering their property, they also received communication from the K9 Company. The owner of the K9 Company stated that the rental agent asked who was accessing the internet. She then checked, identified that I was using the internet, and, as far as I recall, provided this information to the agent. This internet access arrangement is private and organised solely among tenants; it is none of the rental agent’s business, and there was no lawful reason for her to request or receive this information. These actions have created an unsafe and distressing environment. The conduct of both the rental agent and The K9 Company has resulted in emotional distress, reputational harm, and a violation of my rights to privacy and dignity.
Helpful (0)
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Lorraine J
1 reviews | Active since Jan 2020
12 Dec 2025, 15:42
Unauthorised Access and Misuse of CCTV Footage and Personal Information
I am submitting this complaint regarding the handling of CCTV footage and private internet information on a shared residential property managed by House Mouse Properties and monitored by The K9 Company. My experience raises serious concerns regarding privacy, consent, and lawful use of personal information. CCTV cameras were installed by The K9 Company, and tenants were verbally informed that the cameras were for security purposes only and would not be used to monitor or spy on tenants. Despite this assurance, the following occurred: • The rental agent accessed CCTV footage without my consent and without providing any lawful reason. • Based on this footage, I was accused of “*****ing water” and entering another tenant’s property. However, I only entered my neighbour’s property under her invitation, which is lawful and consensual. Despite this, the rental agent contacted my neighbour with these allegations before speaking to me, causing reputational harm, distress, and unnecessary tension. • I was not informed that the footage had been accessed, nor was I given an opportunity to respond to these allegations. • I have requested access to the footage and copies of surveillance policies, but no response was provided. • Further to the above, my neighbours informed me on 2025-11-10 that, in addition to the agent contacting them about me allegedly entering their property, they also received communication from the K9 Company. The owner of the K9 Company stated that the rental agent asked who was accessing the internet. She then checked, identified that I was using the internet, and, as far as I recall, provided this information to the agent. This internet access arrangement is private and organised solely among tenants; it is none of the rental agent’s business, and there was no lawful reason for her to request or receive this information. These actions have created an unsafe and distressing environment. The conduct of both the rental agent and The K9 Company has resulted in emotional distress, reputational harm, and a violation of my rights to privacy and dignity.
0
Replies (0)LJ
Lorraine J
1 reviews | Active since Jan 2020
1 Dec 2025, 13:39
Accused of “Theft” for Helping a Neighbour – Deeply Disappointed by Agent’s Conduct
I am a tenant of House Mouse Properties and recently received a letter from them accusing me of “theft” for allowing a fellow tenant—who has a child and was in distress—to access hot water from my unit. This accusation lacks legal merit and is deeply inappropriate on an ethical level. No clause in my lease agreement restricts hot water usage to “personal use only,” so the landlord’s claim has no contractual foundation. What is even more troubling is the selective outrage: between April and September, I reported a serious leak from my hot water tap, which resulted in continuous water loss. Despite repeated notifications, the issue was ignored for months. Yet now, when I act with compassion towards a neighbour, I am accused of misconduct. The agent even witnessed me assisting the neighbour and raised no concern at the time. Their silence then, followed by sudden outrage now, feels disingenuous and targeted. The complaint also refers to a worker who offered assistance outside of his formal duties. What he chooses to do in his personal time is not within the landlord's or agent’s authority to control. Any support he provided was done independently and outside the scope of his employment; therefore, it cannot be framed as a misuse of the owner’s resources. This experience has left me feeling harassed and unfairly treated. Those responsible for managing rental properties should uphold respect, fairness, and a basic sense of humanity. I am escalating this matter to the Rental Housing Tribunal and sharing my experience here to alert others and encourage accountability.
Helpful (0)
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Lorraine J
1 reviews | Active since Jan 2020
1 Dec 2025, 13:39
Accused of “Theft” for Helping a Neighbour – Deeply Disappointed by Agent’s Conduct
I am a tenant of House Mouse Properties and recently received a letter from them accusing me of “theft” for allowing a fellow tenant—who has a child and was in distress—to access hot water from my unit. This accusation lacks legal merit and is deeply inappropriate on an ethical level. No clause in my lease agreement restricts hot water usage to “personal use only,” so the landlord’s claim has no contractual foundation. What is even more troubling is the selective outrage: between April and September, I reported a serious leak from my hot water tap, which resulted in continuous water loss. Despite repeated notifications, the issue was ignored for months. Yet now, when I act with compassion towards a neighbour, I am accused of misconduct. The agent even witnessed me assisting the neighbour and raised no concern at the time. Their silence then, followed by sudden outrage now, feels disingenuous and targeted. The complaint also refers to a worker who offered assistance outside of his formal duties. What he chooses to do in his personal time is not within the landlord's or agent’s authority to control. Any support he provided was done independently and outside the scope of his employment; therefore, it cannot be framed as a misuse of the owner’s resources. This experience has left me feeling harassed and unfairly treated. Those responsible for managing rental properties should uphold respect, fairness, and a basic sense of humanity. I am escalating this matter to the Rental Housing Tribunal and sharing my experience here to alert others and encourage accountability.
0
Replies (0)LJ
Lorraine J
1 reviews | Active since Jan 2020
28 Nov 2025, 11:57
Ongoing Water Outages and No Support from House Mouse Properties
I am a tenant renting through House Mouse Properties, and I am deeply concerned about the ongoing lack of water on the property and the very poor response from both the agents and the owner. Since May 2025, we have had repeated water outages. Many times, there was no reply to my calls or messages, even when we had no water at all. The agents often say, “it’s probably just the pump”, but then do nothing to make sure it is fixed. I was never given clear contact details for the person who is supposed to handle the pump or water system. On several occasions, the owner ignored my texts and refused to help. The owner also started locking the gates and refused to give tenants keys, which means we cannot reach the pump when there is a problem. This has left us without water many times. On 23–24 November 2025, we had no water again. The agents did not reply to any messages. The owner ignored my texts. The terrain worker was not on site. The young owners of The K9 Company, who are also tenants and do have keys for the gates, suggested that our 50-year-old neighbour crawl through a hole in the fence and walk through the veld in the dark to reach the pump and switch it on. We only regained access to water at around 11:00 the following day, after The K9 Company attended to their dogs and, in the process, dealt with the pump. Water is a basic human need, and the law requires landlords and agents to make sure tenants have reasonable access to it. The ongoing negligence from House Mouse Properties has affected my safety, dignity, health, and daily functioning. I am now taking this matter to the Rental Housing Tribunal, but I am posting here so that other tenants can be aware of the risks and the lack of accountability. I hope this review will encourage House Mouse Properties to take responsibility, fix the water system properly, respond to tenants, and ensure that no one else is put at risk because of poor management.
Helpful (0)
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Lorraine J
1 reviews | Active since Jan 2020
28 Nov 2025, 11:57
Ongoing Water Outages and No Support from House Mouse Properties
I am a tenant renting through House Mouse Properties, and I am deeply concerned about the ongoing lack of water on the property and the very poor response from both the agents and the owner. Since May 2025, we have had repeated water outages. Many times, there was no reply to my calls or messages, even when we had no water at all. The agents often say, “it’s probably just the pump”, but then do nothing to make sure it is fixed. I was never given clear contact details for the person who is supposed to handle the pump or water system. On several occasions, the owner ignored my texts and refused to help. The owner also started locking the gates and refused to give tenants keys, which means we cannot reach the pump when there is a problem. This has left us without water many times. On 23–24 November 2025, we had no water again. The agents did not reply to any messages. The owner ignored my texts. The terrain worker was not on site. The young owners of The K9 Company, who are also tenants and do have keys for the gates, suggested that our 50-year-old neighbour crawl through a hole in the fence and walk through the veld in the dark to reach the pump and switch it on. We only regained access to water at around 11:00 the following day, after The K9 Company attended to their dogs and, in the process, dealt with the pump. Water is a basic human need, and the law requires landlords and agents to make sure tenants have reasonable access to it. The ongoing negligence from House Mouse Properties has affected my safety, dignity, health, and daily functioning. I am now taking this matter to the Rental Housing Tribunal, but I am posting here so that other tenants can be aware of the risks and the lack of accountability. I hope this review will encourage House Mouse Properties to take responsibility, fix the water system properly, respond to tenants, and ensure that no one else is put at risk because of poor management.
0
Replies (0)