Unauthorised Access and Misuse of CCTV Footage and Personal Information

I am submitting this complaint regarding the handling of CCTV footage and private internet information on a shared residential property managed by House Mouse Properties and monitored by The K9 Company. My experience raises serious concerns regarding privacy, consent, and lawful use of personal information. CCTV cameras were installed by The K9 Company, and tenants were verbally informed that the cameras were for security purposes only and would not be used to monitor or spy on tenants. Despite this assurance, the following occurred: • The rental agent accessed CCTV footage without my consent and without providing any lawful reason. • Based on this footage, I was accused of “*****ing water” and entering another tenant’s property. However, I only entered my neighbour’s property under her invitation, which is lawful and consensual. Despite this, the rental agent contacted my neighbour with these allegations before speaking to me, causing reputational harm, distress, and unnecessary tension. • I was not informed that the footage had been accessed, nor was I given an opportunity to respond to these allegations. • I have requested access to the footage and copies of surveillance policies, but no response was provided. • Further to the above, my neighbours informed me on 2025-11-10 that, in addition to the agent contacting them about me allegedly entering their property, they also received communication from the K9 Company. The owner of the K9 Company stated that the rental agent asked who was accessing the internet. She then checked, identified that I was using the internet, and, as far as I recall, provided this information to the agent. This internet access arrangement is private and organised solely among tenants; it is none of the rental agent’s business, and there was no lawful reason for her to request or receive this information. These actions have created an unsafe and distressing environment. The conduct of both the rental agent and The K9 Company has resulted in emotional distress, reputational harm, and a violation of my rights to privacy and dignity.