LJ
Lorraine J
Active since May 2020
53
Reviews
0
Industries
Reviews
53 reviews3 months ago
Serious Electrical and Fire Hazard at Rental Property – No Urgent Action Taken
I am lodging this complaint to highlight a serious and ongoing safety hazard at my rental unit at Eagles Crest, which has not been addressed with the urgency it requires. Water is leaking from the roof directly into a ceiling light fitting, with the bowl cover filling with water. The light fitting is also loose in the ceiling, making it unsafe and impossible for me to remove the bowl or empty the water without risking electric shock or injury. This is an active electrical hazard, not a cosmetic or routine maintenance issue. The situation presents a clear risk of electrical short-circuit, electric shock, and fire. I have avoided using the light and the area for safety reasons. Despite this being reported, there has been no immediate remedial action. Although each unit has its own DB box, this is one building with shared roof and structural spaces. Any electrical fault or fire originating in the ceiling or roof void could reasonably spread to neighbouring units. The risk is particularly concerning because: One neighbouring resident is disabled and cannot evacuate quickly The building is adjacent to dog kennels, placing animals at risk The property is close to a hall where grass bales are stored, which are highly flammable and could allow a small electrical fire to escalate rapidly This matter has been formally reported, yet the response to date has been inadequate given the known danger. From a safety, legal, and duty-of-care perspective, allowing an electrical fitting to fill with water is unacceptable. I am posting this complaint publicly in the hope that the seriousness of the situation is finally recognised and that urgent inspection, isolation of the electrical risk, and repair of both the roof leak and the light fitting will take place without further delay.
0 replies
3 months ago
Waste Management Failures and Health Risks
I am raising serious concerns about the management of waste at Eagle’s Crest, which has created unsafe and unhygienic conditions for tenants. There are no ******* bins provided, so tenants keep waste in open bags on their stoep areas. This attracts insects and pests that spread to neighbouring units. To manage this, tenants place ******* under a tree for collection by the terrain worker. However, the worker was absent for over a month, and ******* remained uncollected. We were never informed of his absence, nor were alternative arrangements made. The tree is about 15 steps from my door, and a baby regularly plays nearby. The wind, dogs and cats tore open the bags, scattering waste across the yard and creating a serious contamination and safety risk. On 1 December 2025, I sent a message to the agents asking them to confirm whether this would count as a formal request for: 1. Proper ******* bins to stop waste being scattered; and 2. Immediate collection and removal of the accumulated *******. I send further communication on 6 December and 6 January. I received no response. The property has no municipal waste services, and although the agent later claimed she told me at lease signing that tenants must take ******* to the municipal dump, this was never communicated. The lease contains no such requirement. We are four single tenants—two women, one disabled person—two without transport. The dump is distant, unsafe to access alone, and none of us has a trailer. Transporting ******* in private vehicles would require opening car boots and exposing personal belongings. South African law, including the Rental Housing Act 50 of 1999, requires landlords to ensure properties are safe, hygienic, and habitable. Waste management forms part of that obligation. The current situation poses a serious risk to the health of children and vulnerable adults and reflects ongoing neglect by the landlord and managing agents. I ask House Mouse Properties to: • Provide proper ******* bins for all tenants without delay. • Ensure immediate removal of all accumulated waste and implement reliable weekly collection. • Communicate clearly about any future service interruptions affecting health or safety. • Meet their legal duty to maintain hygienic and safe living conditions for all tenants at Eagle’s Crest.
0 replies
3 months ago
VODACOM KEEPS SPAMMING
Despite opting out of all spam, I am still being spammed by Vodacom. Previously reported this (S.R: EC-21K5-31WXR0) and was confirmed that I would be removed from spam, yet I am again receiving it. Aand now one of my other numbers are also getting spammed by Vodacom!
56 replies
3 months ago
NO NETWORK BUT AGAIN BLAMING MY SIM
On 25 December, I had no Cell C network. Then the Cell C network was on, though Vodacom was off between 26 to 31 December. Since 1 January, I have no Cell C network. I reported this on 5 January to Cell C 1. Cell C sends me an e-mail stating that they could not get hold of me telephonically - !! NO NETWORK means you cannot reach me telephonically. 2. Then, after long telephone conversation where I had to repeat what I already reported, I was told I will recieve feedback - I did not receive feedback and had to e-mail them for feedback. 3. Then the customer agent told me that my SIM is damaged and that there is limited network at my home address - there is a differente between limited network at my home address and NO network through the WHOLE area!!! 4. I bought a new SIM - still it shows NO SERVICE 5. So I wasted petrol money to drive into town to buy a SIM - is Cell C going to refund me? 6. In the meantime, my data and WhatsApp bundles are expiring - so is Cell C going to extend the validity period as it is their service that is off???!! 7. IT IS NOT THE FIRST TIME THAT CELL C BLAMES MY SIM FOR THEIR NETWORK ISSUES!!! 8. Again, I was supposed to to receive feedback today - but NOTHING! 9. I also e-mailed Cell C and ask them ask them to call me - NO REPSONSE
616 replies
4 months ago
Clients Beware: Privacy and Data Risks with The K9 Company
Clients Beware: Privacy and Data Risks with The K9 Company I am raising a serious concern regarding The K9 Company and how they handle CCTV footage and personal information on a shared residential property. Potential clients and business partners should take note. Although tenants were told that CCTV cameras were installed for security purposes only, the following occurred: The rental agent accessed CCTV footage without my consent and used it to make accusations against me. I was not informed that footage had been accessed, nor given an opportunity to respond. I requested access to the footage and surveillance policies, but no satisfactory response was provided. On 2025-11-10, my neighbours informed me that The K9 Company’s owner shared information with the agent about who was using the internet. Internet use is a private arrangement among tenants and should not have been shared or monitored by the agent. These actions have created an unsafe and distressing environment and constitute a violation of tenants’ privacy and dignity. Clients and potential business partners should be aware that personal information may not be handled safely. Proceed with caution.
0 replies
4 months ago
Unauthorised Access and Misuse of CCTV Footage and Personal Information
I am submitting this complaint regarding the handling of CCTV footage and private internet information on a shared residential property managed by House Mouse Properties and monitored by The K9 Company. My experience raises serious concerns regarding privacy, consent, and lawful use of personal information. CCTV cameras were installed by The K9 Company, and tenants were verbally informed that the cameras were for security purposes only and would not be used to monitor or spy on tenants. Despite this assurance, the following occurred: • The rental agent accessed CCTV footage without my consent and without providing any lawful reason. • Based on this footage, I was accused of “*****ing water” and entering another tenant’s property. However, I only entered my neighbour’s property under her invitation, which is lawful and consensual. Despite this, the rental agent contacted my neighbour with these allegations before speaking to me, causing reputational harm, distress, and unnecessary tension. • I was not informed that the footage had been accessed, nor was I given an opportunity to respond to these allegations. • I have requested access to the footage and copies of surveillance policies, but no response was provided. • Further to the above, my neighbours informed me on 2025-11-10 that, in addition to the agent contacting them about me allegedly entering their property, they also received communication from the K9 Company. The owner of the K9 Company stated that the rental agent asked who was accessing the internet. She then checked, identified that I was using the internet, and, as far as I recall, provided this information to the agent. This internet access arrangement is private and organised solely among tenants; it is none of the rental agent’s business, and there was no lawful reason for her to request or receive this information. These actions have created an unsafe and distressing environment. The conduct of both the rental agent and The K9 Company has resulted in emotional distress, reputational harm, and a violation of my rights to privacy and dignity.
0 replies
5 months ago
Accused of “Theft” for Helping a Neighbour – Deeply Disappointed by Agent’s Conduct
I am a tenant of House Mouse Properties and recently received a letter from them accusing me of “theft” for allowing a fellow tenant—who has a child and was in distress—to access hot water from my unit. This accusation lacks legal merit and is deeply inappropriate on an ethical level. No clause in my lease agreement restricts hot water usage to “personal use only,” so the landlord’s claim has no contractual foundation. What is even more troubling is the selective outrage: between April and September, I reported a serious leak from my hot water tap, which resulted in continuous water loss. Despite repeated notifications, the issue was ignored for months. Yet now, when I act with compassion towards a neighbour, I am accused of misconduct. The agent even witnessed me assisting the neighbour and raised no concern at the time. Their silence then, followed by sudden outrage now, feels disingenuous and targeted. The complaint also refers to a worker who offered assistance outside of his formal duties. What he chooses to do in his personal time is not within the landlord's or agent’s authority to control. Any support he provided was done independently and outside the scope of his employment; therefore, it cannot be framed as a misuse of the owner’s resources. This experience has left me feeling harassed and unfairly treated. Those responsible for managing rental properties should uphold respect, fairness, and a basic sense of humanity. I am escalating this matter to the Rental Housing Tribunal and sharing my experience here to alert others and encourage accountability.
0 replies
5 months ago
Ongoing Water Outages and No Support from House Mouse Properties
I am a tenant renting through House Mouse Properties, and I am deeply concerned about the ongoing lack of water on the property and the very poor response from both the agents and the owner. Since May 2025, we have had repeated water outages. Many times, there was no reply to my calls or messages, even when we had no water at all. The agents often say, “it’s probably just the pump”, but then do nothing to make sure it is fixed. I was never given clear contact details for the person who is supposed to handle the pump or water system. On several occasions, the owner ignored my texts and refused to help. The owner also started locking the gates and refused to give tenants keys, which means we cannot reach the pump when there is a problem. This has left us without water many times. On 23–24 November 2025, we had no water again. The agents did not reply to any messages. The owner ignored my texts. The terrain worker was not on site. The young owners of The K9 Company, who are also tenants and do have keys for the gates, suggested that our 50-year-old neighbour crawl through a hole in the fence and walk through the veld in the dark to reach the pump and switch it on. We only regained access to water at around 11:00 the following day, after The K9 Company attended to their dogs and, in the process, dealt with the pump. Water is a basic human need, and the law requires landlords and agents to make sure tenants have reasonable access to it. The ongoing negligence from House Mouse Properties has affected my safety, dignity, health, and daily functioning. I am now taking this matter to the Rental Housing Tribunal, but I am posting here so that other tenants can be aware of the risks and the lack of accountability. I hope this review will encourage House Mouse Properties to take responsibility, fix the water system properly, respond to tenants, and ensure that no one else is put at risk because of poor management.
0 replies
6 months ago
5 business days or 6 months???
Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages. Every time, I receive an e-mail that states they will try to resolve the issue within 5 business days. Yet, we are now almost at 6 MONTHS!!!! with nobody attempting to solve this issue! 6847914NF 6831759NF 6806469NF 6741669NF 3545641 6658086F 6605029NF
53 replies
7 months ago
From pillar to post for 5 months!!!
Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages, Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications. I logged into my account and I AM registered FNB. And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
159 replies
Review Distribution
5 Star
4 (7.547169811320755%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (11.320754716981131%)
1 Star
43 (81.13207547169812%)