PATHETIC!!!!!!!!!!!

So my daughter graduated 26/06/2024. Prior to graduation we were asked to pay a hiring fee of R240.00 and upon collection of the gown, a further "security fee" of R300.00 in cash were payable. The R300.00 cash were returned when I returned her gown, however since following up on the R240.00 hiring fee - I was advised that it's non-refundable.

where you ever heard of such? no where in their form does it state the R240.00 non refundable. The agent I spoke to in KZN advised that I'm supposedly the 1st person to enquire about a refund on hiring fee???

I'm beyond upset