JV
Jessica van der Westhuizen
Active since Oct 2009
45
Reviews
0
Industries
Reviews
45 reviews13 months ago
1st for women??? I highly doubt it
So I had an accident on the 15th March 2025. I've filed my claim via their app, stating that it is for 3rd party purposes only. I'm now receiving threats from the 3rd party - upon phoning FFW recoveries department to ask them to intervene and call the 3rd party. I was told that they cannot phone 3rd party or do anything and forwarding the threatening voicenotes also not going to help. The 3rd party need to call in and log claim. Now my question to you guys is as follows: at my house we only women so this guy said he got my personal details from the traffic department and he will come out to my house. So I must be assaulted and/or possibly killed before you guys will intervene? I'm actually so disgusted in the service rendered by your recoveries department. I've forwarded the threats to your email: newtpclaim@tihsa.co.za. Regards Jessica
53 replies
14 months ago
FNB Debit Order Dispute, ITS WHAT DREAMS ARE MADE OF#SARCASTICMUCH
I had an incident on my cheque account this past Saturday 01/03/2025. I receive a notification of an unauthorized debit on my account R2196.00. I immediately reported the suspicious transaction via banking application. My card were subsequently cancelled (what an inconvenience), however my query not acknowledged on the banking application. Furthermore, I had to go back to the bank yesterday (FNB Mall of Africa) as they the only bank open on Sundays as I couldn't get through on your so-called 24/7 helpline. I was assisted by James Setlofane and had to complete another dispute form which were emailed to DebitCardDispute@fnb.co.za *reference: UCN8954757. To date, no-one from your disputes department acknowledged the mail. Furthermore, logging in and asking for assistance on your secure chat line on the banking app is a complete and nightmare, and utterly frustrating. I expect the courtesy of a reply from a qualified personnel and the necessary corrections and/or feedback as I need this money reversed back into my account. This whole procedure in getting transactions reversed is a complete and utter nightmare and totally frustrating. There's so many options to reverse transactions, but your application does not cater for unauthorized transactions - maybe something to look into? Regards Jessica van der Westhuizen 0794710574
71 replies
20 months ago
Putrid😡
I’ve logged onto the banking application requesting more information about Udemy. An agent Ashton ftom their Premier Suite responded and advised he’s attending to my query. 35 minutes later dololo. Is my question really rocket science that he need like over 30 minutes to respond? By the way, as I’m logging this complaint, he’s still attending to my query - a whole 40 minutes later. Pathetic 😡
53 replies
21 months ago
FNB ***** Department ...SIES!!!!!!!!!!!
Money (R2000.00) was withdrawn from my mother's cheque account at an ATM in Koffiefontein in the Free State on the 25/07/2024 at 11:02 in the morning. My mother lives in Johannesburg and has her card with her at all time. The matter were reported via the FNB banking app to their ***** department. We did a follow up on the 31/07/2024 and was advised that matter still under investigation. On the 1st of August, my mom received a call and were advised that matter were resolved and my mother need to contact this woman Maggie Emma Adams to get her money back. I accompanied my mom to FNB at the Glen in Johannesburg on the 3rd August. We were advised that Deon Botha (***** Investigation Manager) closed off the case as it was established that this woman Maggie Emma Adams has signing rights to my mother's personal cheque account. Upon further investigation, it was established that signing rights dates to 2011 when my mother opened a stokvel account which were subsequently closed in 2012. So FNB need to balance me here - this woman "apparently" has signing rights to my mom's account since 2011 and there's been no suspicious transactions for the last 13 years and now this transaction. My mother will not be running around trying to trace this person in order to get her money back. FNB will refund my mom the R2000.00 which were withdrawn from her account and do a full investigation into how this happened. I expect feedback from qualified personnel in order to sort this matter and refund my mother. Regards Jessica
53 replies
22 months ago
PATHETIC!!!!!!!!!!!
So my daughter graduated 26/06/2024. Prior to graduation we were asked to pay a hiring fee of R240.00 and upon collection of the gown, a further "security fee" of R300.00 in cash were payable. The R300.00 cash were returned when I returned her gown, however since following up on the R240.00 hiring fee - I was advised that it's non-refundable. where you ever heard of such? no where in their form does it state the R240.00 non refundable. The agent I spoke to in KZN advised that I'm supposedly the 1st person to enquire about a refund on hiring fee??? I'm beyond upset
0 replies
22 months ago
Out-gasted
With the new premium increase due to kick in from 01/07/2024 from my current insurer, I asked OUTsurance for a quote which was higher than what my new premium will be. I was asked to rate the guy and gave a good review, however i haven't received a mail from Outsurance regarding their promotion of and I quote "if we can't beat your premium, we give you cashback." unquote. Furthermore, what's even more strange is that the guy quoted the same quotation number: 17286716 dating back to February 2022 when I also requested a quote from Outsurance. Is this a gimmick or are they misleading the public???????????
53 replies
37 months ago
Shoddy workmanship - shame on you VW Lenasia
So my car had a breakdown in September 2022 where the clutch failed. It was towed to VW Lenasia for repairs to commence. The repairs were claimed from my warranty and I wasn't afforded a courtesy vehicle. My car's been back to the same dealership 3 times already and it's still giving problems with the clutch, each time at a cost of nearly R2000.00 forked out on a courtesy vehicle. I was at the dealership again yesterday and it was taken for a test drive. Now VW Lenasia reckons the clutch need to be replaced again. How the hell do you replace a clutch in less than 7 months when it was not repaired properly in the first place? I want VW Lenasia to repair my vehicle under direct supervision of VW South Africa and arrange a courtesy vehicle for the inconvenience caused fot the past 7 months. I think I've just about had it with this dealer. Regards Jessica van der Westhuizen
0 replies
38 months ago
Pathetic - Outsurance
So I asked for a quote Saturday 25/02/2023. Spoke to Bongani, went through my details. Couldn’t match my premium I’m currently paying. Consulted with his superior and came back with another quote. Still not matching or even come close to what I’m paying. Anywhoo, since this guy couldn’t make the sale, i think he got upset. To date, I’m still waiting for my sms and confirmation email. So my question is, is OUTsurance running a scam with the R500 or R1500 bucks as this guy didn’t even mention it. Couldn’t match my quote and simply hung up on me. #Pathetic.. #dobetter#Outsurance 😡
53 replies
44 months ago
Maintenance/Warranty scam post pandemic
So with the pandemic, we only went back to the office full time November 2021. I purchased my vehicle in 2019 brand new and mileage is now on 73k. My car stopped this morning, couldn’t drive, couldn’t move nothing at all. I phone VW Assist & was helped by Joanna. Towing flatbed eventually arrived & my car were moved to VW Lenasia. I received a call from VW Lenasia that repairs will be covered by my maintenance plan only to receive another call around 11:30 am that my maintenance plan expired at 60 000km. My question is that surely VW South Africa should allow a “grace period “ for the period of the pandemic & honor the agreement for another year. I don’t think I’m being unreasonable Please can you assist?
0 replies
46 months ago
It’s always pleasa...
It’s always pleasant speaking to their consultants#hasslefree
134 replies
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18 (40%)