House of Motani Refund Nightmare

Heaven help ANYONE out there who is owed a refund by House of Motani. I requested a refund on the 2nd of November 2018 for the R30 000 deposit previously paid. After sending several emails and being sent from pillar to post, i spoke to Mary Lavita in the debtors department last week Tuesday who apologised for the delayed processing of the refund and assured me that all paperwork was ready and that i would receive the refund last week Friday. I mailed her on Friday requesting the proof of payment and was blatantly ignored. House of Motani did not honour their commitment to process the refund even after assuring me that it was on queue for payment last Friday nor did i receive any email informing me of further processing delays. I have called the head office twice today and no one is picking up my calls. It is a sad day indeed when large companies like House of Motani make empty refund promises to customers and dodge phone calls and emails to avoid processing refunds.