NR
Noko R
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
FNB My Suite Service Poor and Dismissive Treatment
I honestly believe that this is the first time I have been so mistreated and undermined by a bank in my years of experience as a bank client. I am an FNB account holder and logged a card dispute with the bank via my app through the My Suite Service and via email on the 13th of May 2025. In an attempt to follow up on the matter, I reached out via the FNB My Suite Service and a consultant named Winston advised me on the chat that the turn around time for disputes is 7-14 working days. On the 28th of May 2025, after being taken from pillar to post from one banking consultant to another, I was advised my a consultant named Nicollete that such disputes may take up to 30 days to resolve. On the 9th of June 2025, again I tried to follow up using My Suite Service and was advised by a consultant named Refilwe that the matter would be resolved within 72 hours. It wasn't. I sent another follow up chat on the 12th of June 2025 and was absolutely horrified by the response that I received from the consultant who talk my query. The consultant advised that I an email had been sent to me from the FNB disputes department on the 9th of June at 13:02 and the sender/ consultant who had sent the email (Amanda) had added a note to my case number alleging that I had not responded to her request for the product description she had requested when in actual fact I had responded to her on the same day less than an hour later. This consultant had now falsely reported that I had not responded to the email. It's the 17th of June 2025 today. More than 30 days since I logged the dispute. Today, again I use the My Suite Service option to follow up on my dispute only to be told by Xolelwa, another consultant how these disputes take 7 - 14 days to clarify. The worst part of today's computations is that when i expressed my frustrations to the consultant because each time I reach out, I am being given the run around on turn around times, the consultant had the audacity to dismiss my complaint by thanking me for the chat and encouraging me to reach out should I request any additional assistance. I have never been treated with such dismissiveness in my life especially by a bank. Most of my family members and friend use FNB which I why I too have an account but this treatment is shocking and makes one feel less than under valued. What a let down!!!
159 replies
11 months ago
2nd Hand Warehouse Montague Gardens Falls Adverting of Quick Cash
Quick Cash Option is a **** to Consumers If you wish to sell your furniture or belongings, please stay away from 2nd Hand Warehouse Montague Gardens. On their website, they advertise a Quick Cash option which is a **** to sellers and once they have your furniture in their possession, they will leave you high and dry without your money. I received an offer from them to purchase my suade blue couch. I accepted the offer digitally and they collected my couch. I'm supposed to be paid yet no one has even bothered to contact me from the store to get my banking details. It's day two now of the so called "1-2 days Quick Cash Option" and I still have not received my Quick Cash. What makes me even more livid is that the watsapp agent who monitors and responds to customer queries via their watsapp platform informed me yesterday at 10 am that she/he would get the finance department to contact me and resolve the matter. No one contacted me after that chat. Only to wake up this morning with two insulting messages from 2nd Hamd Warehouse "thanking me for my patience". This is extremely unacceptable. Consumers rights are being trampled on after falling for false advertising of Quick Cash. The only reason I even opted to sell my couch was because I am relocating to Johannesburg on Thursday and this gross treatment has left me appaulled.
0 replies
53 months ago
Shockingly Poor Service from Travelstart- I was left stranded
I booked an Airlink flight from Polokwane to Johannesburg leaving at 7:55 am via Travelstart for the 17th of Dec 2021 and a connecting flight via Airlink from Johannesburg to Cape Town for the 17th as well leaving at 10:35 am. To my horror, i received an email from Travelstart informing me that my flight from Polokwane had been moved to 18:00 on the 17th of Dec 2021. No options as to how we can re-arrange my flights, no response to the watsapp messages, no answer when i called the land line. How does an agent simply make a decision on my behalf for me to fly at 18:00 instead of 7:55 am as booked? They are so poor at customer service that they dont even mention how this affects my connecting flight nor did i receive any help in trying to rearrange my flights. No feedback in this regard. I pleaded in my communication for options as i was travelling with my toddler yet i received no assistance from Travelstart. When i approached the Airlink concierge desk to try and find out what had happened, i was informed that they had checked with Travelstart regarding moving the flight from 7:55am to 18:00 and Travelstart had agreed to the change on my behalf without consulting me. NEVERMIND THE CONNECTING FLIGHT I HAD BOOKED VIA TRAVELSTART TO CAPE TOWN. As it stands, i feel scammed out of my money for the cape town flight which i missed because Travelstart agreed to a change in flight times without consulting me. The fact that they can see on their system that by changing my first flight, they will be ensuring that i missed my connecting flight didnt matter to them. No refund, no communication. Poor customer service. Indeed if you value your peace of mind, stay away from Travelstart. When you book your flights, your account will be debited immediately but after that, you are on your own even when you confront challenges which arise due to them making decisions on your behalf and not bothering to communicate nor even assist you with re-arranging your flights.
0 replies
67 months ago
PC Link computers are SCAMMERS!
Beware of Scamming Company PC Link Computers!!!!!!! I placed an order at PC Link Computers on the 30th of April 2020 for delivery. On the 5th of June 2020, i had still not received the parcel nor ANY communication from PC Link computers. When i tried to contact the landline on the website, i was directed to send an email by the message on the answering machine. I sent the email on the same day and received ZERO feedback from these guys. I have trying to contact them for days now because i want a refund and all you keep getting is directions to send an email to the very same email address! its so outrageous that at a time like this when people are broke and trying their utmost to make end meet and feed their families, PC Link computers is scamming us! This company took R 2,296.00 from me and wont bother to even attend to my communications.
0 replies
80 months ago
STAY AWAY FROM STANDARD BANK! IT IS BEING RUN LIKE A ****A SHOP!
To all unaware standard bank users out there, be warned that Standard Bank is now being run like a ****A SHOP! My sister sent me an Insta Money voucher yesterday morning and when I went to go and redeem it at the ATM this morning, the machine sent me back a message saying it cannot redeem my voucher at that time. I have been calling the so called contact number for the ELEVENTH TIME NOW and I'm always being put on hold. I even tried calling the fraud line and the SAME THING is happening. Can you imagine you are in a life or death situation or even having to pay an urgent account and Standard Bank doesn't even have the decency to enough consultants on the receiving end of their contact numbers? Heaven help those who have just been defrauded and trying to get hold of them as a matter of urgency but all you will get is an empty airtime account at the end of the day because Standard Bank does not value customer care enough to answer calls for technical glitches from their own ATMS. Worst part, the voucher is recorded as paid on my sisters side. Ive been using FNB EWALLET and have never been ignored like this before. Leave the STANDARD BANK ****A SHOP AND SAVE YOURSELF FROM THE STRESS IM EXPERIENCING!
105 replies
90 months ago
House of Motani Refund Nightmare
Heaven help ANYONE out there who is owed a refund by House of Motani. I requested a refund on the 2nd of November 2018 for the R30 000 deposit previously paid. After sending several emails and being sent from pillar to post, i spoke to Mary Lavita in the debtors department last week Tuesday who apologised for the delayed processing of the refund and assured me that all paperwork was ready and that i would receive the refund last week Friday. I mailed her on Friday requesting the proof of payment and was blatantly ignored. House of Motani did not honour their commitment to process the refund even after assuring me that it was on queue for payment last Friday nor did i receive any email informing me of further processing delays. I have called the head office twice today and no one is picking up my calls. It is a sad day indeed when large companies like House of Motani make empty refund promises to customers and dodge phone calls and emails to avoid processing refunds.
0 replies
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1 Star
6 (100%)