Refusing to cancel layby

Good day House of Salim. I went to your Alberton branch and made a layby for a lounge suite. A gentleman called Mohammed kept on calling me to confirm if I want the day bed on left or right hand side. I have not confirmed anything with him yet as my husband and I were meant to come and conclude so he can order or send details to the supplier. Due to unforeseen reason that I disclosed to him I will not be able to continue with the layby. He is giving me a run around on the cancellation and saying he has ordered already. I am surprised how he ordered without a confirmation of what we wanted. I would like to know if I will ever be refunded my R20k because according to the Consumer Protection Act 68 of 2008 I am allowed to cancel a layby and be refunded and only he is allowed to levy 1 percent penalty fee of any costs he incurred. I am so disappointed as I am in need of this money. Please get back to me with concrete feedback. I have never experienced such bad customer service in my entire life 😞 I will never recommend anyone to buy from you. Regards Annah