DONT USE HOUSE HOPPERS

We recently had the displeasure of dealing with House Hoppers. We would absolutely never, ever recommend them to anyone. STAY AWAY!!!

When we started our engagements earlier this year, they were fast, friendly, efficient and helpful. We were still in the process of finalising the sale of our home and the purchase of our new home so there was uncer*****y around when we would move, but they were accommodating and moved our dates around a few times.

Then came the time to move, on the day before the move we were contacted by the sales person to tell us we must pay an extra R10 000.00 for our move, despite us having already paid around R75 000.00 for our move, which by the way we had to paid in full upfront, which makes sense now, so they had our money before the move, giving us no recourse if anything went wrong. We refused to pay the additional R10 000.00 and eventually in the late afternoon, they informed us that the move was still on.

The R75 000.00 we paid was meant to be for a turnkey solution, in which they came in, packed all of our belongings, moved our belongings and unpacked our belongings over 2-days so that we could be living seamlessly by the end of the second day. From our side there were certain belongings we could not have them unpack as there is still some repair work we are busy with, nevertheless, we made them aware of this and ensured we indicated which belongings these would be. What happened in reality, they decided which of our belongings should go where and which don't need to be unpacked or placed in the places they are meant to be. This has left us searching for our belongings all over, unpacking and unwrapping, and moving belongings that were meant to be done by them.

In addition to this as we now progress through getting our home in a livable state, there are items that we cannot find or that have been broken, some broken items they are aware of and committed to replace or repair while we were moving, but we are not holding our breath on this as we know we will likely never hear from them again regarding these belongings.

House Hoppers claimed that they would take care of us and our belongings and make this a stress- free experience. This experience has been the exact opposite, full of stress, very unpleasant, and very unprofessional. Anyone out there who is planning on using House Hoppers, rethink your decision. Retrospectively, using a “bakkie brigade” would have been a better option and so much cheaper.