Depressed by old mutual client service

Depressed I bought a house with Housing investment partners which is a member of old mutual. Unknowingly HIP doesn’t have a persal code so I filled a stop order at work requesting the bond money be taken from my persal rather than bank account,for the month of May and April R11877,42 went off my pay,surprisingly human reasource person capturing the stoporder noticed that HIP doesn’t have a persal code but rather used Old mutual persal code.now the R11877,42 for May and June was not received by HIP and the money didnt bounce back to the department of education so possibility the money could be in the suspense account of old mutual fin limited(that’s the reference that’s on my pay-slip ) I’ve been transfer from pillar to post old mutual fin Ltd ,with no one willing to help me ,I’ve been put on hold for roughly an 45 minutes with no one willing to help.called the head office numerous times only to be transferred to someone who doesn’t even pick the call