The Campus Rentals(Houss Rental) - Refusing to refund R5000 deposit

On 6 January 2026, we app**** for student accommodation at The Campus Rentals(Houss Rental) near the University of Johannesburg( Auckland Park) . Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed bitrixcrm@houss.co.za requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.