FORWARD THINKING CUSTOMER SERVICE

This review is being written before I have even visited the Houw Hoek Hotel.

In mid September I mailed the hotel and asked them whether they had any specials on for October, and I was told no, they did not, so I booked two nights in October at the regular price.

Last week I received a promotional mail from the hotel advertising three nights for the price of two at a cheaper rate than what I paid. I took this up with the hotel, and they advised that the decision to offer this promotion in October was made AFTER my initial enquiry.

However, I received a credit for difference between what I paid and what the promotional price is, although I was unable to take the additional night as I had already booked three nights at Avalon Springs immediately following our stay at Houw Hoek.

So credit to the hotel: they could have told me that the promotion was not valid when I booked, but they didn't and I appreciate receiving the credit. Good customer service.