HP Attourneys failed to deliver after being paid - and ghosted client

DO NOT DEAL WITH HP ATTOURNEYS. THEY DO NOT FOLLOW THROUGH AND JUST IGNORE YOU ONCE YOU PAY THEM.

A few years ago I had an account handed over, I had paid monthly via EFT but didnt set up a debit order - so they called and harassed more often than they needed to, all while I still continued to pay them monthly.

They did not report the payments at all. When I asked why, or requested a follow up on why, or for the recording of the call, I never got a response and they never got back to me. So even though I was paying monthly, on my credit report it just alwasy said no payment at all - BECAUSE THEY DO NOT FOLLOW THROUGH ON WHAT THEY SHOULD BE DOING.

November 2025 they offered a settlement on the account that had to be paid within a week. I paid the account settlement when they only then informed me that it will take 2-3 weeks to get the account closure letter.

It is now 2-3 months later. I have been sending emails multiple times to them, with 0 response about where my account closure letter is. I have been emailing since november.

Mr Anton Rheeder has rep**** once or twice, but continues to ignore my requests for when I will even receive a response or update to the matter.

If you are being harassed and pestered by Hammond Pole Attourneys, or if you even just have a settlement offer - I urge you to go direct to the account holder and avoid dealing with HP Attourneys or Anton Rheeder from HPA personally, as they do not keep to their commitments and prefer to just ghost you.

You can try shift blame and use whatever excuses you want for why a legal collections business should be needed- but companies like yours that are just there to squeeze as much as possible out of people in hard times is dispicable. There are many people that fall on hard times, fall behind, and have accounts handed over. But in those situations how you guys act and harass is the real problem here that keeps the hard situations compounding and make it legitimately harder for people to get out of that hole. I tried many times to come to a sensible arrangement, I tried for years to handle it and was just threatened and harassed - I WAS EVEN ASKED BY YOUR CALL CENTER IF I CAN QUALIFY FOR A PERSONAL LOAN OR TAKE A LOAN FROM FAMILY AND FRIENDS TO COVER THE SHORTFALL WHEN I WAS OFFERING TO PAY THE SETTLEMENT AND WAS R5k SHORT.

All I want, as per somewhere near email 20 now, is my letter stating my account has been paid up and closed. You have my email. I would appreciate a response with that closed up letter Mr Anton Rheeder - or anyone else from Hammond Pole Attourneys.