JH
Josh H
Active since Jun 2016
31
Reviews
0
Industries
Reviews
31 reviews2 months ago
HP Attourneys failed to deliver after being paid - and ghosted client
DO NOT DEAL WITH HP ATTOURNEYS. THEY DO NOT FOLLOW THROUGH AND JUST IGNORE YOU ONCE YOU PAY THEM. A few years ago I had an account handed over, I had paid monthly via EFT but didnt set up a debit order - so they called and harassed more often than they needed to, all while I still continued to pay them monthly. They did not report the payments at all. When I asked why, or requested a follow up on why, or for the recording of the call, I never got a response and they never got back to me. So even though I was paying monthly, on my credit report it just alwasy said no payment at all - BECAUSE THEY DO NOT FOLLOW THROUGH ON WHAT THEY SHOULD BE DOING. November 2025 they offered a settlement on the account that had to be paid within a week. I paid the account settlement when they only then informed me that it will take 2-3 weeks to get the account closure letter. It is now 2-3 months later. I have been sending emails multiple times to them, with 0 response about where my account closure letter is. I have been emailing since november. Mr Anton Rheeder has rep**** once or twice, but continues to ignore my requests for when I will even receive a response or update to the matter. If you are being harassed and pestered by Hammond Pole Attourneys, or if you even just have a settlement offer - I urge you to go direct to the account holder and avoid dealing with HP Attourneys or Anton Rheeder from HPA personally, as they do not keep to their commitments and prefer to just ghost you. You can try shift blame and use whatever excuses you want for why a legal collections business should be needed- but companies like yours that are just there to squeeze as much as possible out of people in hard times is dispicable. There are many people that fall on hard times, fall behind, and have accounts handed over. But in those situations how you guys act and harass is the real problem here that keeps the hard situations compounding and make it legitimately harder for people to get out of that hole. I tried many times to come to a sensible arrangement, I tried for years to handle it and was just threatened and harassed - I WAS EVEN ASKED BY YOUR CALL CENTER IF I CAN QUALIFY FOR A PERSONAL LOAN OR TAKE A LOAN FROM FAMILY AND FRIENDS TO COVER THE SHORTFALL WHEN I WAS OFFERING TO PAY THE SETTLEMENT AND WAS R5k SHORT. All I want, as per somewhere near email 20 now, is my letter stating my account has been paid up and closed. You have my email. I would appreciate a response with that closed up letter Mr Anton Rheeder - or anyone else from Hammond Pole Attourneys.
0 replies
14 months ago
Spam calls won’t stop after multiple requests and cancelation
The number of spam calls asking me to “press 1 now to get a call from cartrack” is now around 4-6 a day. I will not use your service. I’ve asked multiple times to be removed from every single database every time I ever get through to an actual person. Every time I block the number, it calls from a different one. STOP SPAMMING ME. After you damaged my bike and then refused to cover anything, and then were unable on multiple occasions to detect the location of my vehicle after it had been sitting for over 8 hours - I WILL NEVER USE YOUR SERVICE AGAIN, SO STOP SPAM CALLING ME.
53 replies
15 months ago
Vodacom employs ****mers and makes it impossible to go after them
My mother is the main account holder, my sublings and I have our phone numbers linked to her main account since we opened them many years ago. Vodacom called her this morning saying some of our contracts are ready for upgrade and he wanted to assist with the process. My number was one of those, she knows I want to renew just a sim card - not a handset - as my handset is perfectly fine, and I've been paying R1500+ for many years now, I dont need anything more than a sim card with some data and airtime. The call center agent then called me to confirm which option I would like, a new handset or just a sim card. I informed him that I would be downgrading to a sim card only, but that I refuse to do it over the phone, and will ONLY do the upgrade in person at a store. I told him that we have had MULTIPLE issues with ***** on our account BY VODACOM EMPLOYEES with upgrading contracts we did not approve, and even taking out contracts on our account forging our documents. When we have disputed it , we have ONLY won when we had registered in store, now having to have paid MULTIPLE 2 and 3 year data contracts that were taken out by vodacom employees on our accounts that due to Vodacoms own internal chaos, were unable to cancel because there was no proof that it wasnt us. Now the calls are recorded for quality and assurance purposes, right? That would be our proof right? Isnt it convenient that whenever we have needed the recordings, they somehow cant ever find them or the recordings dont exist. Not a single one. Again, this morning after I told the call center customer EXPLICITLY "DO NOT UPGRADE ANY CONTRACTS ON OUR ACCOUNT", I was told that that isnt my call, he just needed to know if I wanted a sim card of a handset and would be dealing with my mom further. I told him "I am not wanting to upgrade over the phone". He got upset with me and ended the call. He then called my mother back and told her I want to upgrade just the simcard, and dont want a handset. I had messaged her to warn her not to renew anything, which she told him she wants to confirm with me first - where he then ended the call with her. He told her that I wanted to upgade over the phone, after I explicitly told him not to. So I called the call center to get a recording of the call, as I need proof of this right? What would you know, again! There is NO RECORDING! They cant find anything! HOW CONVENIENT. Absolutely hate the fact that we are tied into vodacom, after being loyal customers for over 20 years, and we keep getting this horrendus service with the most ************* staff. You need to do better. Ps. The fact that I cant get a copy of the recording without calling, placing a request for it, holding onto bad elevator music for 15 minutes of an 18 minute call (just to request the recording), to be told that I have to go into a physical store to listen to it, and that we likely wont be able to receive a copy (without some kind of legal intervention) - makes my blood boil. The fact that in over 20 years of being your customer, not a single recording has ever been found or available to us, and we have had multiple issues with ***** from your staff on our account where we just need to pay for it because we have no proof that we didnt upgrade accounts on the phone with the callcenter with no recordings that it ever happened, but then we are tied into those contracts - that makes me believe you are just covering up this ******** behavious deliberately.
106 replies
15 months ago
Vodacom call center staff are ****mers
My mother is the main account holder, my sublings and I have our phone numbers linked to her main account since we opened them many years ago. Vodacom called her this morning saying some of our contracts are ready for upgrade and he wanted to assist with the process. My number was one of those, she knows I want to renew just a sim card - not a handset - as my handset is perfectly fine, and I've been paying R1500+ for many years now, I dont need anything more than a sim card with some data and airtime. The call center agent then called me to confirm which option I would like, a new handset or just a sim card. I informed him that I would be downgrading to a sim card only, but that I refuse to do it over the phone, and will ONLY do the upgrade in person at a store. I told him that we have had MULTIPLE issues with ***** on our account BY VODACOM EMPLOYEES with upgrading contracts we did not approve, and even taking out contracts on our account forging our documents. When we have disputed it , we have ONLY won when we had registered in store, now having to have paid MULTIPLE 2 and 3 year data contracts that were taken out by vodacom employees on our accounts that due to Vodacoms own internal chaos, were unable to cancel because there was no proof that it wasnt us. Now the calls are recorded for quality and assurance purposes, right? That would be our proof right? Isnt it convenient that whenever we have needed the recordings, they somehow cant ever find them or the recordings dont exist. Not a single one. Again, this morning after I told the call center customer EXPLICITLY "DO NOT UPGRADE ANY CONTRACTS ON OUR ACCOUNT", I was told that that isnt my call, he just needed to know if I wanted a sim card of a handset and would be dealing with my mom further. I told him "I am not wanting to upgrade over the phone". He got upset with me and ended the call. He then called my mother back and told her I want to upgrade just the simcard, and dont want a handset. I had messaged her to warn her not to renew anything, which she told him she wants to confirm with me first - where he then ended the call with her. He told her that I wanted to upgade over the phone, after I explicitly told him not to. So I called the call center to get a recording of the call, as I need proof of this right? What would you know, again! There is NO RECORDING! They cant find anything! HOW CONVENIENT. Absolutely hate the fact that we are tied into vodacom, after being loyal customers for over 20 years, and we keep getting this horrendus service with the most ************* staff. You need to do better.
0 replies
26 months ago
Really helpful agent
My past experiences have not been good with Discovery health - it took 5 years to change my banking details alone - but I had an issue with an incorrect debit order amount being loaded, the call centre agent Kayla was really nice, super helpful, and called me back to followup and assist further. She definitely deserves recognition, she is hands down the best interaction and service I have had from Discovery as a whole.
56 replies
26 months ago
Another package not delivered
My item was meant to be delivered on Feb 5, then Feb 20, now it says Feb 24 - and now it also says "with a trusted 3rd party" and hasnt had a single tracking event update since Feb 15. No help on call either. Now ANOTHER package from FedEx that hasnt been delivered, but who would have guessed they cant deliver a package on time if they have still not even responded to a single mail about when they stole money from me over 18 months ago. STILL waiting and EVERY MAIL I send gets IGNORED. Shocking service.
228 replies
30 months ago
Endless SPAM regardless of asking DAILY to be removed
How many times do I need to request to be taken off your database? I get daily calls, and I ask EVERY person to remove me. I STILL GET DAILY CALLS. Do I need to get a lawyer involved? I WILL NEVER BE INTERESTED IN KING PRICE BECAUSE YOU CANNOT UNDERSTAND A SIMPLE REQUEST.
654 replies
35 months ago
Most *********** medical aid "provider"
After fighting Discovery Medical Aid for almost 5 years on just trying to change banking details, which was finally done in the last 2 months. Somehow your *********** system changed my banking details BACK to the wrong account, and then stopped my cover saying I did not pay. Had you charged the correct account that I SPECIFIED, it would have gone through. But fine, I changed it again, did an EFT to resume my cover last month. Confirmed with Discovery everything is set correctly, and this month (June) debit order should go off fine. Guess what? AGAIN the debit order didnt go off, and I just got the SMS to say my cover has stopped. I DID EVERYTHING YOU TOLD ME TO. I SAT FOR HOURS ON THE PHONE. I UPDATED AND CHANGED MY BANKING DETAILS MULTIPLE TIMES. How are you guys this ****ing ***********? Seriously? Who can I send an invoice for my time at this point? I have spent so many hours on the phone with you guys trying to resolve, you say it is, and next month I always get issues again. There is more than enough money in the account, but somehow you cant process a debit order correctly and my cover is stopped. Pathetic service, *********** staff and absolutely ****all technical ability. I am so ****ing tired of Discovery's inability to process something as simple as a bank account change or debit order. 5. ****ing. years.
106 replies
41 months ago
Fantastic Service
I've been stressing as my order from amazon not only was going to the wrong address but was split up into 2 shipments. The one shipment is already on its way to CT, the other is held up for inspection at customs. When calling Aramex to ask about the customs delay, and query about delivery address changing Mr Mnguni from your Service desk was awesome to chat to, helped me out very efficiently and even called me back when he realized the system didnt update the address for the delivery on its way to CT to make sure it would be updated properly. After battling with multiple couriers over the last few months, it's been very refreshing, and his profesionalism deserves to be highlighted! Thank you Aramex, and thank you Thuli!
0 replies
42 months ago
Customs amount just a thumbsuck?
I purchased a helmet from a company in the UK which I paid R2k in customs / duties to Fedex to clear and receive it. The value of the helmet and goodies inside was +- $620. The helmet was the wrong size, I had to return it to the UK, the company made me pay a shipping label for DHL to send it back which I did. They exchanged the helmet for the correct size and sent it to me through Fedex again. Before they even shipped the helmet, I reached out to the agent that handled my import, and asked what I needed in order to not have to pay customs again as I had already paid for this item. They advised that I needed the export clearance docs and if I could provide proof that it was returned and a new one would come to replace it, I wouldnt have to pay it again. I was able to get the docs from DHL, and provided them with the original payment information (invoice and POP) as well as the info for the new shipment from the company for the helmet - INCLUDING a statement from DHL declaring the shipment and manifest the helmet was on for the return. Not only did Fedex not communicate ANYTHING with me through the process, I was forced to pay an additional R4200 to clear JUST the helmet through customs this time - where the value of just the helmet (excluding the other gadgets it came with the first time round, with a value of only $475). Now how can the helmet by itself which costs less than the original import cost double in customs clearance for LESS ITEMS??? (the extras were a bluetooth headset for the helmet, additional visor / anti-fog pin-locks that I kept and didnt have to send back, I only sent the helmet back to be replaced) I emailed Charlene Fester on 17 October 2022, I got a response saying "they will look into it" on October 24, I have since sent follow up mails asking for an update but have received absolutely no feedback at all from them. What's taking so long?
1451 replies
Review Distribution
5 Star
9 (29.032258064516128%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (70.96774193548387%)