Absolute terrible service

HP Shop Online provides terrible service, and I will not recommend purchasing from them. 1. 2 days after making a purchase, I asked for a tracking number as I had not received one. - They responded 6 days later! 2. I experienced faults on the product I purchased within 2 or 3 days and reported it to them. I was supposed to do it online, but "delivery" did not reflect on their side, which then did not allow me to follow the online process 3. They had no interest and sent me to contact HP Technical directly. After spending hours on the line trying to get help, they referred me back to the HP shop! 4. The HP shop did nothing for another 2 weeks, despite many emails which followed up on a solution. 5. About a month after purchasing, they finally collected the product for "repairs" 6. Now, 6 weeks after pucrahse I do not have a product I paid for??? I actually just wanted to return the product and get a refund, but the HP shop just shifted the responsibility and delayed the process forever.