CS
Claudia S
Active since Mar 2018
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Think twice before taking any Insurance from FNB. NO SERVICE
I have life insurance with FNB and realised my beneficiaries need to be updated. I have now, over a period of 5 weeks, sent an email to every possible FNBlife-insurance email address that FNB displays and provides on their media. I have phoned every single telephone number FNB provide, but it is IMPOSSIBLE to get a reaction or an answer. Imagine my loved ones need to make a claim when I die - there is just ZERO service - like a GHOST company. But just make if you are interrested in taking out a new policy, they fall over their feet to contact you. Very frustrating and very very BAD BAD BAD service from FNB Insurance
53 replies
5 months ago
SPAM - ATOMIC BOMB
I requested a quote for a new car tracking device. Well, I might have stuck my hand in a piranha-infested river! I decided to stay with the tracking company I am with. Now. Probably 4 months later, I am still inundated with spam calls despite me having declined and responded NO, STOP OPT-OUT to every sms I have received. I will NEVER make use of Hippo for anything again.
106 replies
5 months ago
Absolute terrible service
HP Shop Online provides terrible service, and I will not recommend purchasing from them. 1. 2 days after making a purchase, I asked for a tracking number as I had not received one. - They responded 6 days later! 2. I experienced faults on the product I purchased within 2 or 3 days and reported it to them. I was supposed to do it online, but "delivery" did not reflect on their side, which then did not allow me to follow the online process 3. They had no interest and sent me to contact HP Technical directly. After spending hours on the line trying to get help, they referred me back to the HP shop! 4. The HP shop did nothing for another 2 weeks, despite many emails which followed up on a solution. 5. About a month after purchasing, they finally collected the product for "repairs" 6. Now, 6 weeks after pucrahse I do not have a product I paid for??? I actually just wanted to return the product and get a refund, but the HP shop just shifted the responsibility and delayed the process forever.
0 replies
6 months ago
Very bad service, I will newer recommend or do business with Auto and General again
Most frustrating and annoying experience from Auto & General Business Insurance! To date, almost 2 months later, I am not sure if the claim is even finalised. Several phone calls from my side were answered with promises of "tomorrows" that never came, emails that were either not answered or rep**** with the same "the claim is at the final stage of administration, you will be contacted upon completion". I must add that it took 2 weeks plus before I received an email stating they have "reached the final stage of the claim", and then it took another 2 weeks and a total of 3 emails confirming the final stage before I received a telephonically cofirmation on 10 October 2025 that the vehicle is a write off and payment will be made within 5 to 7 working days together with refund on premium that they collected during the lengthy process. Today, 28 October 2025, more than 2 weeks have passed, and I have still not received a cent! Who knows what has happened with my claim...?
53 replies
14 months ago
Medihelp cannot explain their own policies
I have been trying to obtain just an explanation from Medihelp since October 2024 till March 2025 as to how they do not see that my son's motorbike accident was not deemed as a medical emergency and expected us to have used a network hospital (to avoid 35% co-payment) under the circumstances since their guidelines very clearly state that one should use the nearest hospital in the case of an emergency. I don't know how many emails I have just asked for a dialogue on the matter! Each reply avoids the questions, Investigating bla bla, reference no bla bla, but the questions remain unanswered. Now they are asking for theatre notes; certainly, one does not go into the theatre to determine if it is a Medical emergency or the fact that theatre intervention from injuries sustained in an accident should probably speak for itself. The frustration of dealing with this medical aid and the time wasted is absolutely scandalous.
71 replies
14 months ago
Credit card division pathetic.
As far as my knowledge goes, The NCA requires that banks must give 15 days notice before a payment is due on a Credit card. Due to FNB's "Glitches" as they call it, I received notice on 26 the February for payment due on the 28 the of February. A full 2 days notice!! Today, 1 March 2025, they have another glitch and the credit card facilities just do not work at all!! Spend a trip and time doing grocery shopping just not to have my transaction authorised. Evidently, FNB is fully aware of the problem but had no courtesy to warn their customers.
71 replies
14 months ago
FNB Secure Chat service
Secure chat services just wasted about 50 min of my time. Absolute useless, brainless responses. Repeating the same reply, but not applicable to the question. I kept getting transferred or cut off without a response.
53 replies
41 months ago
Mr Price online
My online purchase was sent to the wrong branch, 350km away, even though I know I selected the correct branch. However, I have now phoned the call centre 3 times over a period of month and every time I am promised that my parcel will be forwarded to the local branch. The local branch has zero interest in assisting me and suggested I collect it 350km away! I have also contacted Mr Price online through the web, but I am not getting any meaningful response from them. Zero customer service!
132 replies
70 months ago
Recommend!!!
Good Service and helpful staff. I will recommend Solar Advice!
105 replies
99 months ago
MTN DATA THIEFS
Pay ( on account) for 3 gb data on 8th of March, use 20 mb according to mtn system on 9th data is finished! Not mentioning the previous months 4gb that dissapeared without hardly using any data. ( i have much cheaper and beter internet which i use through wifi at home) Spend hours on phone with operators and achieve nothing. Each operator gives a different story! The last operator blatantly lied to me about how much data i used. Told me i used 3 gb between the 8th and 9th and told me to check their system which i did it showed 20mb. Such poor useless service.
105 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)