Solar Advice
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Solar Advice
Solar Advice has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Solar Advice across 315 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Brenda M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:22
Ongoing inverter fault not resolved – still being charged call-out fees
I am extremely disappointed with the service I have received from Solar Advice and their contractors, G4 Contractors. For a long period my inverter has been experiencing a fault where it repeatedly goes off grid. G4 Contractors have been sent out multiple times to “fix” the problem and I have been charged call-out fees each time, yet the issue has never been resolved. The inverter was eventually removed and sent to Deye for repair. After it was returned and reinstalled, the situation has actually become worse than before. The unit continues to go off grid. This morning at 2am I was woken up by the inverter alarm because the battery had been completely depleted to 0%, as the system was only running on battery. This is extremely concerning and has also caused my electricity usage to increase significantly because the battery constantly needs to recharge. I have escalated the matter to Natalie at Solar Advice as well as Adele at G4 Contractors, but communication has been poor and I am still being asked to pay additional call-out fees, despite the fact that the original issue has never been resolved. At this point: The fault remains unresolved I have paid multiple call-out fees The system is performing worse than before the inverter was sent for repair Communication and service have been extremely disappointing I am now requesting that Solar Advice and G4 Contractors properly diagnose and resolve the root cause of this issue without charging further call-out fees. This situation is unacceptable and I expect this matter to be resolved urgently.
Helpful (0)
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Brenda M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:22
Ongoing inverter fault not resolved – still being charged call-out fees
I am extremely disappointed with the service I have received from Solar Advice and their contractors, G4 Contractors. For a long period my inverter has been experiencing a fault where it repeatedly goes off grid. G4 Contractors have been sent out multiple times to “fix” the problem and I have been charged call-out fees each time, yet the issue has never been resolved. The inverter was eventually removed and sent to Deye for repair. After it was returned and reinstalled, the situation has actually become worse than before. The unit continues to go off grid. This morning at 2am I was woken up by the inverter alarm because the battery had been completely depleted to 0%, as the system was only running on battery. This is extremely concerning and has also caused my electricity usage to increase significantly because the battery constantly needs to recharge. I have escalated the matter to Natalie at Solar Advice as well as Adele at G4 Contractors, but communication has been poor and I am still being asked to pay additional call-out fees, despite the fact that the original issue has never been resolved. At this point: The fault remains unresolved I have paid multiple call-out fees The system is performing worse than before the inverter was sent for repair Communication and service have been extremely disappointing I am now requesting that Solar Advice and G4 Contractors properly diagnose and resolve the root cause of this issue without charging further call-out fees. This situation is unacceptable and I expect this matter to be resolved urgently.
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Replies (0)SN
Simon N
1 reviews | Active since Jan 2020
4 Feb 2026, 10:45
POOR POOR SERVICE. **** GOOGLE REVIEWS
I spent R100k with solar advice. The service was great upon till i made payment. All the equipment was late. Had to be collected in 3 different places. Now i have issues with the inverter since day 1 and they have no urgency to attend to their faulty inverter. Ordered more material 2 weeks ago and STILL dont have an ETA. Ayden and Natalie are useless. The owner Armando Da Silva and the GM Leon ******tse is no where to be found. I think all the 5 star reviews on google is ****
Helpful (0)
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Simon N
1 reviews | Active since Jan 2020
4 Feb 2026, 10:45
POOR POOR SERVICE. **** GOOGLE REVIEWS
I spent R100k with solar advice. The service was great upon till i made payment. All the equipment was late. Had to be collected in 3 different places. Now i have issues with the inverter since day 1 and they have no urgency to attend to their faulty inverter. Ordered more material 2 weeks ago and STILL dont have an ETA. Ayden and Natalie are useless. The owner Armando Da Silva and the GM Leon ******tse is no where to be found. I think all the 5 star reviews on google is ****
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Replies (0)dV
KC
Kana C
1 reviews | Active since Jan 2020
25 Nov 2025, 09:53
Terrible Aftercare Service
Your after sales service care is **** Our wifi controller stopped working, still under warranty but they don't want to purchase a new one to replace in case its not the controller thats faulty but possibly the port on the inverter, charging us around 2k labour to do the wifi controller. In the mean time they would rather take our inverter in to test charging us 6k labour and leaving us on eskom for up to 21 days and if it's not the inverter they will charge us then only the extra 2k labour for the wifi controller. Useless people to work with!
Helpful (0)
|Replies (0)KC
Kana C
1 reviews | Active since Jan 2020
25 Nov 2025, 09:53
Terrible Aftercare Service
Your after sales service care is **** Our wifi controller stopped working, still under warranty but they don't want to purchase a new one to replace in case its not the controller thats faulty but possibly the port on the inverter, charging us around 2k labour to do the wifi controller. In the mean time they would rather take our inverter in to test charging us 6k labour and leaving us on eskom for up to 21 days and if it's not the inverter they will charge us then only the extra 2k labour for the wifi controller. Useless people to work with!
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Replies (0)MW
Marlon W
1 reviews | Active since Jan 2020
3 Oct 2025, 12:40
pathetic attitude towards client’s problem and poor install by Solar Advice
Poor to non existent after sales service to the client. The lady who answered the phone refuses to assist stating that we are not capable of dealing with the battery issue. We arrived on site to find the manual change over burnt, leaving the client with no power from any source(municipal or inverter). After repairing the fault, we inspected the entire system. The battery reports an internal temperature of 6800 degrees Celsius and a voltage of 4v dc. We immediately suspected comms between the battery and inverter. After further inspection we found the dip switch settings were incorrect. We then called Solar Advice to assist with the correct dip switch settings as they supp**** and installed tge batteries. They point blank refuse to help while the client is inconvenienced. Needless to say that the installation is also non compliant on top of the botched battery setup. We will now get an inspector involved. To the Solar Advice employee who gave us a hard time in front of the client, you have no idea what after sales service is about. You will have to deal with the electrical inspectors now, purely because you have an attitude. It’s pathetic.
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Marlon W
1 reviews | Active since Jan 2020
3 Oct 2025, 12:40
pathetic attitude towards client’s problem and poor install by Solar Advice
Poor to non existent after sales service to the client. The lady who answered the phone refuses to assist stating that we are not capable of dealing with the battery issue. We arrived on site to find the manual change over burnt, leaving the client with no power from any source(municipal or inverter). After repairing the fault, we inspected the entire system. The battery reports an internal temperature of 6800 degrees Celsius and a voltage of 4v dc. We immediately suspected comms between the battery and inverter. After further inspection we found the dip switch settings were incorrect. We then called Solar Advice to assist with the correct dip switch settings as they supp**** and installed tge batteries. They point blank refuse to help while the client is inconvenienced. Needless to say that the installation is also non compliant on top of the botched battery setup. We will now get an inspector involved. To the Solar Advice employee who gave us a hard time in front of the client, you have no idea what after sales service is about. You will have to deal with the electrical inspectors now, purely because you have an attitude. It’s pathetic.
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Replies (0)RH
Rob Handfield-Jones
1 reviews | Active since Jan 2020
2 Dec 2024, 10:26
They are trading on their past reputation - avoid at all costs
Solar Advice put my solar system in 2 years ago, and the service was good, so I used them again to extend the system last week. The install team (from G Force, not a Solar Advice team) was an hour late, completely messed up the battery alignment and position (twice!) and as a result there was no more space to drill holes, so they had to modify the battery brackets. It should have taken 6 hours, but as a result, it took 2 days and still wasn't correct - they forgot to mount the one battery bracket and didn't fit any of the battery earth cables. They also didn't take basic steps like vacuuming as they drilled and wearing gloves, so my house was a mess afterwards and the walls covered in grime and handprints. The system location is going to need to be repainted once the incorrect holes have been filled. Complete amateurish incompetence. Told Solar Advice this wasn't acceptable and they said they'd send an internal team to rectify today. They were supposed to be here two hours ago, but didn't arrive, and I've still heard nothing. I was prepared to pay Solar Advice's slightly higher prices for their hardware for the sake of their reputation and the good service I experienced first time round, but after this I'll never use them again and I would advise anyone reading this not to either. A couple of months ago I phoned Solar Advice with a query regarding the inverter and never heard back from them, so I guess that should have been my warning. Rather buy your own hardware from one of the warehouse suppliers, have it delivered, and shop round for a reputable installer who you can deal with directly.
Helpful (0)
|Replies (0)RH
Rob Handfield-Jones
1 reviews | Active since Jan 2020
2 Dec 2024, 10:26
They are trading on their past reputation - avoid at all costs
Solar Advice put my solar system in 2 years ago, and the service was good, so I used them again to extend the system last week. The install team (from G Force, not a Solar Advice team) was an hour late, completely messed up the battery alignment and position (twice!) and as a result there was no more space to drill holes, so they had to modify the battery brackets. It should have taken 6 hours, but as a result, it took 2 days and still wasn't correct - they forgot to mount the one battery bracket and didn't fit any of the battery earth cables. They also didn't take basic steps like vacuuming as they drilled and wearing gloves, so my house was a mess afterwards and the walls covered in grime and handprints. The system location is going to need to be repainted once the incorrect holes have been filled. Complete amateurish incompetence. Told Solar Advice this wasn't acceptable and they said they'd send an internal team to rectify today. They were supposed to be here two hours ago, but didn't arrive, and I've still heard nothing. I was prepared to pay Solar Advice's slightly higher prices for their hardware for the sake of their reputation and the good service I experienced first time round, but after this I'll never use them again and I would advise anyone reading this not to either. A couple of months ago I phoned Solar Advice with a query regarding the inverter and never heard back from them, so I guess that should have been my warning. Rather buy your own hardware from one of the warehouse suppliers, have it delivered, and shop round for a reputable installer who you can deal with directly.
0
Replies (0)TL
Tharina L
1 reviews | Active since Jan 2020
9 Nov 2024, 15:51
5 star experience
Our experience with Solar advice was exceptional from the first call till the first Kw of own produced green energy. Ayden in Cape Town was most helpful in answering all the million questions we had. He made sure to come back to me with answers to questions he was not 100%sure of, and did not hesitate to arrange an onsite visit by the qualified electricians to finalise the design of our Off grid system. The Gforce team who assisted with the installation should actually receive 6 or more stars! The installation took 4 days,they traveled about 300km each day and worked from early to late. Vince and Jeph were focussing on each aspect of the installation to the finest detail. They found that about 16 of the already installed panels were not optimally positioned for best sun exposure and did not even blink an eye to move them to a better spot to ensure optimal production. The system is working fantastic,we are comfortably producing enough energy to cover us day and night. We were Eskom direct customers, and have not looked back since the installation. I can honestly recommend Solar advice and Gforce for top class service and support, they are next level!
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Tharina L
1 reviews | Active since Jan 2020
9 Nov 2024, 15:51
5 star experience
Our experience with Solar advice was exceptional from the first call till the first Kw of own produced green energy. Ayden in Cape Town was most helpful in answering all the million questions we had. He made sure to come back to me with answers to questions he was not 100%sure of, and did not hesitate to arrange an onsite visit by the qualified electricians to finalise the design of our Off grid system. The Gforce team who assisted with the installation should actually receive 6 or more stars! The installation took 4 days,they traveled about 300km each day and worked from early to late. Vince and Jeph were focussing on each aspect of the installation to the finest detail. They found that about 16 of the already installed panels were not optimally positioned for best sun exposure and did not even blink an eye to move them to a better spot to ensure optimal production. The system is working fantastic,we are comfortably producing enough energy to cover us day and night. We were Eskom direct customers, and have not looked back since the installation. I can honestly recommend Solar advice and Gforce for top class service and support, they are next level!
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Replies (0)AS
Andrew S
1 reviews | Active since Jan 2020
4 Nov 2024, 17:40
Absolutely Wonderful experience
BRILLIANT! From first dealings to following up after installation, they have been absolutely fantastic! Ayden Smith was supremely knowledgeable and was able to meet my every need. Bear in mind that it took me about 2 years from first meeting to installation but Ayden knew my design, my requirements at every call. The installation team that installed so professionally did a great job! André and his team did wonderfully. Slight delays were experienced during the installation bit this was due to a delay due to the delivery company who shipped the inverter from Cape Town to Hartbee****rt. Highly, HIGHLY recommend Solar Advice to start feeling a sense of electricity security.
Helpful (0)
|Replies (0)AS
Andrew S
1 reviews | Active since Jan 2020
4 Nov 2024, 17:40
Absolutely Wonderful experience
BRILLIANT! From first dealings to following up after installation, they have been absolutely fantastic! Ayden Smith was supremely knowledgeable and was able to meet my every need. Bear in mind that it took me about 2 years from first meeting to installation but Ayden knew my design, my requirements at every call. The installation team that installed so professionally did a great job! André and his team did wonderfully. Slight delays were experienced during the installation bit this was due to a delay due to the delivery company who shipped the inverter from Cape Town to Hartbee****rt. Highly, HIGHLY recommend Solar Advice to start feeling a sense of electricity security.
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