BM
Brenda M
Active since Jun 2010
35
Reviews
0
Industries
Reviews
35 reviews1 month ago
Ongoing inverter fault not resolved – still being charged call-out fees
I am extremely disappointed with the service I have received from Solar Advice and their contractors, G4 Contractors. For a long period my inverter has been experiencing a fault where it repeatedly goes off grid. G4 Contractors have been sent out multiple times to “fix” the problem and I have been charged call-out fees each time, yet the issue has never been resolved. The inverter was eventually removed and sent to Deye for repair. After it was returned and reinstalled, the situation has actually become worse than before. The unit continues to go off grid. This morning at 2am I was woken up by the inverter alarm because the battery had been completely depleted to 0%, as the system was only running on battery. This is extremely concerning and has also caused my electricity usage to increase significantly because the battery constantly needs to recharge. I have escalated the matter to Natalie at Solar Advice as well as Adele at G4 Contractors, but communication has been poor and I am still being asked to pay additional call-out fees, despite the fact that the original issue has never been resolved. At this point: The fault remains unresolved I have paid multiple call-out fees The system is performing worse than before the inverter was sent for repair Communication and service have been extremely disappointing I am now requesting that Solar Advice and G4 Contractors properly diagnose and resolve the root cause of this issue without charging further call-out fees. This situation is unacceptable and I expect this matter to be resolved urgently.
0 replies
8 months ago
Debt Consolidation Loan Application Declined on Incorrect Basis
I recently app**** for a debt consolidation loan with African Bank, but my application was declined on the grounds that I have accounts with the bank that are in arrears. This is factually incorrect. I currently hold a credit card and a personal loan with African Bank, and both of these accounts are fully up to date with no arrears. Despite this, my application was unfairly rejected, which raises serious concerns about the accuracy of African Bank’s internal systems and the manner in which applications are being assessed. I would like African Bank to urgently: Investigate why my profile incorrectly reflects arrears when all my accounts are current. Correct their records to accurately reflect my payment status. Reassess my debt consolidation loan application fairly, based on accurate information. As a loyal customer who has maintained my accounts responsibly, I am extremely dissatisfied with this experience. I expect a prompt resolution and feedback.
1 reply
9 months ago
Capitec Reduced My Credit Limit Due to Incorrect Debt Restructuring Claim
I received a letter from Capitec Bank advising that my credit limit on my access facility had been reduced. The reason stated in the letter was that I had app**** for debt restructuring. This information is completely false — I have never app**** for debt restructuring or debt review. Capitec made this decision without verifying the facts with me, and based it on inaccurate third-party data. This has negatively impacted my financial planning and access to funds during a time when consistency is crucial. It is extremely concerning that a bank would take such a serious decision without: 1. Confirming the accuracy of the information. 2. Giving me prior notice or an opportunity to respond. I expect Capitec to: • Correct this misinformation and update their records. • Restore my credit limit to the original amount. • Provide a formal explanation and apology for the distress caused by this careless action. I am lodging this complaint in the hopes that Capitec will act swiftly to fix the issue and improve their communication processes
53 replies
9 months ago
Vodacom Fibre – Same Billing Error AGAIN After Previous Resolution
I’m beyond frustrated. Vodacom initially resolved my last Fibre billing issue by crediting the incorrect charges — for which I was thankful. However, the same double billing has now happened again this month. I upgraded to the 200Mbps for R659 promotional plan on 13 May 2025. The first month, I was charged for both the old 100Mbps line and the new one, resulting in a bill of over R2400. After escalating on HelloPeter, Vodacom eventually admitted the mistake and issued a credit. But now, in July, I’ve been charged for both lines AGAIN — despite being told this had been fixed and that I have only one active line. How is it possible that the same issue repeats just one month later? This shows that Vodacom has not fixed the root cause of the billing error. Their system continues to bill me incorrectly, and I now have to go through the same long, painful process of calling, explaining, and waiting again. Vodacom, this is not acceptable. Your customers should not be quality-checking your billing systems every month. I now request: 1. Immediate reversal of this month’s overcharge. 2. Written confirmation that only one line is active. 3. Permanent resolution so this doesn’t happen again. 4. Confirmation that I remain on the 200Mbps R659 promo. 5. A dedicated person assigned to monitor and confirm billing accuracy going forward. Please sort this out urgently — I can’t waste another month chasing refunds for the same mistake
112 replies
10 months ago
Vodacom Fibre Billing Disaster – Double Charges, Conflicting Info, and No Resolution
I have been a loyal Vodacom client since 2019, but my recent experience with your Fibre service has been nothing short of appalling. On 13 May 2025, a Vodacom field agent offered me a promotion: 200Mbps line for R659 on a 12-month contract. I was previously on a month-to-month 100Mbps plan. I accepted the offer and later confirmed with Vodacom that my line had been upgraded to 200Mbps and that I would be billed R659 going forward. However, on 01 June, Vodacom debited R1010, the full amount of my old plan. I immediately called to query this and was told that I had two fibre lines and that the old one had not been cancelled. A cancellation was logged on 03 June, along with a refund request for the overcharge. Then on 05 June, another consultant called to say I actually only have one line, but that I'm still on the 100Mbps plan – not the 200Mbps line I signed up for and confirmed! To make matters worse, I have now received my statement and am being billed a shocking R2409, broken down as follows: R878.60 – another charge for the 100Mbps line on top of the R1010 already debited R912.17 – charge for a 200Mbps line R441.36 – pro-rata charge for the 200Mbps line from 17–31 May How is this possible? I’m being charged for two lines when I only have one, I’m still not on the correct speed, and I’m paying more than triple what was promised. When I called the call centre to query this again, I was told they couldn’t assist me because “the system is offline.” This is completely unacceptable. Vodacom, I need the following resolved immediately: Confirm whether I have 1 or 2 fibre lines active on my account. Ensure I am on the 200Mbps line as per the promotion. Reverse all incorrect charges and refund the overbilling. Update my account to reflect the R659 promotional price – not R1010 or R2409. Provide a clear, written explanation of what went wrong and how you’re fixing it. Your handling of this issue so far has been disorganized, contradictory, and frustrating. If this is not resolved urgently and correctly, I will be forced to escalate to ICASA and consider moving to a provider that values its customers.
53 replies
11 months ago
Loan Declined Due to Incorrect Information – System Prevented Corrections
I am extremely disappointed with FNB’s handling of my recent loan application. Although I am not currently an FNB customer, I app**** for a loan with the intention of moving my full banking portfolio—including my salary, home loan, overdraft, and debit orders—from my current bank to FNB. However, my application was declined based on inaccurate, pre-populated expense information in the system. The system did not allow me to update or correct the incorrect figures, which resulted in an affordability calculation that was not a true reflection of my financial situation. In addition, the bank statements I provided clearly show additional income in my account that was not taken into consideration during the assessment process. It is extremely frustrating that a potential client who was fully prepared to entrust FNB with their entire financial profile was dismissed based on rigid and flawed system data. I expected a fair and thorough assessment—not an automated rejection based on uneditable and outdated expense figures. I request an urgent review of my application using the correct and complete financial data from my bank statements, and I expect a reasonable explanation from FNB for how such inaccurate data could be allowed to influence a loan decision.
112 replies
13 months ago
Capitec Bank - Credit division incompetence!!!
When taking out credit with Capitec, I clearly indicated that I get paid the last day of the month. They load the debit order on their end to collect from the 25th of the month, now it shows I am in arrears on my accounts at Experian. Nobody can assist me and I just have to deal with customer services each month
53 replies
14 months ago
Nedbank Credit Card distaster!!
In December I transferred money into my credit card that left me with a large credit. When I tried to use the money I got a message saying validation error. When I called the call centre, they could not explain why I could not get my money. I had to wait days for IT to sort it out. This month the same thing has happened. I am unable to access MY MONEY and Nedbank cannot tell me why!!! This is ridiculous. Seriously thinking about closing my account and moving to another bank.
0 replies
15 months ago
Capitec credit department - breach of contract!!
My debit orders with Capitec is scheduled to go off on the last day of the month because that is when I get paid. I am not sure what is happening in their credit department because this is the second time I get a message saying the instalment will be collected earlier. At the time of signing the agreement, I advised them that I get paid the last day of the month. Taking the instalment earlier is a breach of contract!!!
53 replies
16 months ago
Nedbank disappointing service!!!
My credit card no longer works and my bank, Nedbank is unable to explain why. I pay the account in full every month and now I am not able to use the money that I transferred into the credit card, money that I needed over the weekend. I am appalled at this level of service from Nedbank especially since it’s been a week now and still not sorted. And nobody knows how to fix it.
0 replies
Review Distribution
5 Star
6 (17.142857142857142%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.857142857142857%)
1 Star
28 (80%)