Don't ever get an HP!!!

I got a lap top in March. It was slow and the battery didn't last. Due to the inconvenience I escalated it in March. Spent 2hrs on the phone. The battery was better, lap top worsened with speed and freezing. Eventually escalates it. Have been on the phone for 4hrs. Now they need to send an something that will take 4 days! My Microsoft now says that my plan has expired, my docs are saved in One Drive which I don't want and the technician doesn't know how to change it. I should have been given a new one instead of all this inconvenience from a defective one to start with!