No Response to Complaint Regarding HTH Product

I am writing to express my disappointment regarding the complete lack of response to the formal complaint I submitted on 29 March 2026 concerning a serious usability issue with one of your chlorine containers.

To date, I have not received any acknowledgement, response, update, or indication that my complaint is being investigated. This level of customer service is extremely disappointing, particularly considering that the matter involves the packaging and safe handling of a chemical product.

As previously advised, I purchased an 8kg HTH chlorine bucket and was unable to open the lid despite multiple reasonable attempts. The lid appeared to be sealed excessively tight, requiring excessive force and creating unnecessary safety concerns, including the risk of injury or accidental spillage of hazardous chemicals.

For ease of reference, the product details are again listed below:

Product: HTH Chlorine (8kg bucket) Date of Purchase: 28 February 2026 Retailer: Checkers Cavendish Glen, Glen Marais, Kempton Park, Johannesburg Batch Number: K 263 MNF: 20/09/2025 Expiry Date: 20/09/2027

The complete absence of communication from HTH over an extended period reflects poorly on your customer support processes and raises concerns regarding how customer safety complaints are handled within your organisation.

I respectfully request urgent feedback and a formal response regarding this matter without further delay.