Hth Pool Care
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Hth Pool Care
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ryan W
1 reviews | Active since Jan 2020
3 May 2026, 15:33
No Response to Complaint Regarding HTH Product
I am writing to express my disappointment regarding the complete lack of response to the formal complaint I submitted on 29 March 2026 concerning a serious usability issue with one of your chlorine containers. To date, I have not received any acknowledgement, response, update, or indication that my complaint is being investigated. This level of customer service is extremely disappointing, particularly considering that the matter involves the packaging and safe handling of a chemical product. As previously advised, I purchased an 8kg HTH chlorine bucket and was unable to open the lid despite multiple reasonable attempts. The lid appeared to be sealed excessively tight, requiring excessive force and creating unnecessary safety concerns, including the risk of injury or accidental spillage of hazardous chemicals. For ease of reference, the product details are again listed below: Product: HTH Chlorine (8kg bucket) Date of Purchase: 28 February 2026 Retailer: Checkers Cavendish Glen, Glen Marais, Kempton Park, Johannesburg Batch Number: K 263 MNF: 20/09/2025 Expiry Date: 20/09/2027 The complete absence of communication from HTH over an extended period reflects poorly on your customer support processes and raises concerns regarding how customer safety complaints are handled within your organisation. I respectfully request urgent feedback and a formal response regarding this matter without further delay.
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Ryan W
1 reviews | Active since Jan 2020
3 May 2026, 15:33
No Response to Complaint Regarding HTH Product
I am writing to express my disappointment regarding the complete lack of response to the formal complaint I submitted on 29 March 2026 concerning a serious usability issue with one of your chlorine containers. To date, I have not received any acknowledgement, response, update, or indication that my complaint is being investigated. This level of customer service is extremely disappointing, particularly considering that the matter involves the packaging and safe handling of a chemical product. As previously advised, I purchased an 8kg HTH chlorine bucket and was unable to open the lid despite multiple reasonable attempts. The lid appeared to be sealed excessively tight, requiring excessive force and creating unnecessary safety concerns, including the risk of injury or accidental spillage of hazardous chemicals. For ease of reference, the product details are again listed below: Product: HTH Chlorine (8kg bucket) Date of Purchase: 28 February 2026 Retailer: Checkers Cavendish Glen, Glen Marais, Kempton Park, Johannesburg Batch Number: K 263 MNF: 20/09/2025 Expiry Date: 20/09/2027 The complete absence of communication from HTH over an extended period reflects poorly on your customer support processes and raises concerns regarding how customer safety complaints are handled within your organisation. I respectfully request urgent feedback and a formal response regarding this matter without further delay.
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Andrew W
1 reviews | Active since Jan 2020
29 Dec 2025, 07:52
Do not stand by their product quality
This company does not care about its clients. Their pool floater sank two days after purchase and burnt the lining of our pool. The faulty floater was collected and sent for “testing.” Their response was that the reported faulty floater was “disproven” (their words), essentially saying that we lodged a false claim and were lying — their floater did not sink. Despite numerous emails, HTH takes no responsibility for the chemical burn mark in our pool. Use their products at your own risk!!
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Andrew W
1 reviews | Active since Jan 2020
29 Dec 2025, 07:52
Do not stand by their product quality
This company does not care about its clients. Their pool floater sank two days after purchase and burnt the lining of our pool. The faulty floater was collected and sent for “testing.” Their response was that the reported faulty floater was “disproven” (their words), essentially saying that we lodged a false claim and were lying — their floater did not sink. Despite numerous emails, HTH takes no responsibility for the chemical burn mark in our pool. Use their products at your own risk!!
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