Active since Oct 2021
This company does not care about its clients. Their pool floater sank two days after purchase and burnt the lining of our pool. The faulty floater was collected and sent for “testing.” Their response was that the reported faulty floater was “disproven” (their words), essentially saying that we lodged a false claim and were lying — their floater did not sink. Despite numerous emails, HTH takes no responsibility for the chemical burn mark in our pool. Use their products at your own risk!!
Defy is no longer a product you want to buy, we are on our second fridge in less than a year and the problems persist. service is extremely poor and we are stuck!! Thanks Defy, you have lost another customer here ...
What a lovely experience dealing with Thea, she was friendly, professional, efficient and very helpful. She also has an excellent knowledge of the products.