Lovefinity scam

I bought an necklace and I am waiting and waiting. I mailed them and all they reply, it on the way, but if you track the order, it has not even left China!!! On the website they make a statement of quick delivery. Just false advertising, really very poor service!! This is the new reply I got: We use Buffalo South Africa for deliveries in South Africa. Packages are often delivered within 4-10 working days. I hope this answers your question. Please do not hesitate to contact us again if necessary. The tracking app shows it will take 21 days. I can't believe the poor service I got from them. Another reply from them: We are sorry for the inconvenience. Your order is currently with buffalo south africa. Please contact them to collect or schedule delivery of your package. We remain at your disposal in case of need. The package is still in China, how can you just lie to your customers like this!!!