waterpumpengineering.co.za not to be trusted

Unfortunately had the worst after sale care from the company.

They assisted me with an urgent pump replacement, upon installation the pressure seemed slightly low, so i asked about to and was reassured that the pressure just needed to build up in the system. They were also unable to fasten the pump to the foundation as they do not have drills in the service vehicles and i was told that it's not a problem to not fasten it.

About a week later there was a leak on the pump, after three days of constantly trying to get the team out, they came out and tended to it - everything was wet around the pump, so i had to take their word for this again.

A week after the fix, our area was without water again and we went to turn the pump on (first time since they were here a week before to fix the leak) and it just doesn't go on. So, we were in contact again and they now said, oh no, the pump that they installed was too small for the property and we needed a bigger pump (this was not noted upon installation and once again on installation when i noted the low pressure i was reassured the system just needs to build up). They then claim that the pump probably burnt out as it had to worked harder than it should have - none of these risks were pointed out upon initial installation.

When asked if they can come replace the pump with a suitable pump, they said sure - as long as we pay them upfront in full for the new pump, no discount considered due to lack of advice on initial install, no concern shown that the team might have just tightened the wrong pipe or something when they tended to the leak - they flat out said that they will not come through unless we pay them and they will come replace the pump.

Initial installation (within an already established system, only the pump needed to be replaced) took about an hour, we were charged R10k for the pump and labour. The pump is about maximum R3k (as this was the value of the bigger pump, they demanded we had to install) so R7k was labour for an hour.

This is my personal experience and views, excluding the extremely rude interactions via WhatsApp - screenshotted - and being ignored while phoning (or even hung up on).

I would suggest anyone to think twice before seeking the services of this company.