WP
Water Pump Engineering
Unclaimed Business
WP
Water Pump Engineering
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Water Pump Engineering
Water Pump Engineering has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Water Pump Engineering across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePH
Pam H
1 reviews | Active since Jan 2020
5 Nov 2025, 13:01
Great service
Prompt response to enquiry on web page, technician arrived within an hour. Both pumps were quoted, replaced (same day) and secured against future theft. Professional and courteous. Will definitely use them again.
Helpful (0)
|Replies (0)AS
Alfred S
1 reviews | Active since Jan 2020
21 Mar 2025, 14:53
Water Pump Engineering and Sprinkler Technologies
Water Pump Engineering and Sprinkler Technologies (the "Company") On 16 December 2024 the Company came and drilled a borehole with pump installation. The tank and pump installation was very badly done. The foundation for the tank, filters and pump was literally a layer of bricks with half a pocket of cement, which is already falling apart. To date, I have yet to find out the name of the borehole pump used from the Company. I have tried to communicate with them over Whatsapp and phone on numerous occassions. Appointments, when made, were not kept and telephone calls not returned. The problem 2 weeks ago was an electrical short on the booster pump due to shoddy workmanship. We tried to contact them and we had to call an electrician as the earth leakage was always tripping. The electrician advised me that no ferrules had been used to go into the control box. We sent the Company pictures of the faults as well as an invoice and they're declining to be responsible for it. When I said I would be writing a review on Hellopeter, I received an immediate response from the Company. However, yesterday we were informed that the Company is no longer operating in Gauteng because of the incident that involved the Gautrain (a borehole issue) and have moved to the Northern Cape. They informed us that I will be linked to a company here in Benoni but so far I don't know who or where they are. I don't know how they're going to follow up the 5 year warranty and 5 year guarantee of workmanship. I am still waiting for the Company to forward me a borehole certificate and my water test results which they said they would today. This is therefore a company I definitely would not recommend.
Helpful (0)
|Replies (0)AS
Alfred S
1 reviews | Active since Jan 2020
21 Mar 2025, 14:53
Water Pump Engineering and Sprinkler Technologies
Water Pump Engineering and Sprinkler Technologies (the "Company") On 16 December 2024 the Company came and drilled a borehole with pump installation. The tank and pump installation was very badly done. The foundation for the tank, filters and pump was literally a layer of bricks with half a pocket of cement, which is already falling apart. To date, I have yet to find out the name of the borehole pump used from the Company. I have tried to communicate with them over Whatsapp and phone on numerous occassions. Appointments, when made, were not kept and telephone calls not returned. The problem 2 weeks ago was an electrical short on the booster pump due to shoddy workmanship. We tried to contact them and we had to call an electrician as the earth leakage was always tripping. The electrician advised me that no ferrules had been used to go into the control box. We sent the Company pictures of the faults as well as an invoice and they're declining to be responsible for it. When I said I would be writing a review on Hellopeter, I received an immediate response from the Company. However, yesterday we were informed that the Company is no longer operating in Gauteng because of the incident that involved the Gautrain (a borehole issue) and have moved to the Northern Cape. They informed us that I will be linked to a company here in Benoni but so far I don't know who or where they are. I don't know how they're going to follow up the 5 year warranty and 5 year guarantee of workmanship. I am still waiting for the Company to forward me a borehole certificate and my water test results which they said they would today. This is therefore a company I definitely would not recommend.
0
Replies (0)NP
Nico P
1 reviews | Active since Jan 2020
9 Sept 2024, 05:12
waterpumpengineering.co.za not to be trusted
Unfortunately had the worst after sale care from the company. They assisted me with an urgent pump replacement, upon installation the pressure seemed slightly low, so i asked about to and was reassured that the pressure just needed to build up in the system. They were also unable to fasten the pump to the foundation as they do not have drills in the service vehicles and i was told that it's not a problem to not fasten it. About a week later there was a leak on the pump, after three days of constantly trying to get the team out, they came out and tended to it - everything was wet around the pump, so i had to take their word for this again. A week after the fix, our area was without water again and we went to turn the pump on (first time since they were here a week before to fix the leak) and it just doesn't go on. So, we were in contact again and they now said, oh no, the pump that they installed was too small for the property and we needed a bigger pump (this was not noted upon installation and once again on installation when i noted the low pressure i was reassured the system just needs to build up). They then claim that the pump probably burnt out as it had to worked harder than it should have - none of these risks were pointed out upon initial installation. When asked if they can come replace the pump with a suitable pump, they said sure - as long as we pay them upfront in full for the new pump, no discount considered due to lack of advice on initial install, no concern shown that the team might have just tightened the wrong pipe or something when they tended to the leak - they flat out said that they will not come through unless we pay them and they will come replace the pump. Initial installation (within an already established system, only the pump needed to be replaced) took about an hour, we were charged R10k for the pump and labour. The pump is about maximum R3k (as this was the value of the bigger pump, they demanded we had to install) so R7k was labour for an hour. This is my personal experience and views, excluding the extremely rude interactions via WhatsApp - screenshotted - and being ignored while phoning (or even hung up on). I would suggest anyone to think twice before seeking the services of this company.
Helpful (0)
|Replies (0)NP
Nico P
1 reviews | Active since Jan 2020
9 Sept 2024, 05:12
waterpumpengineering.co.za not to be trusted
Unfortunately had the worst after sale care from the company. They assisted me with an urgent pump replacement, upon installation the pressure seemed slightly low, so i asked about to and was reassured that the pressure just needed to build up in the system. They were also unable to fasten the pump to the foundation as they do not have drills in the service vehicles and i was told that it's not a problem to not fasten it. About a week later there was a leak on the pump, after three days of constantly trying to get the team out, they came out and tended to it - everything was wet around the pump, so i had to take their word for this again. A week after the fix, our area was without water again and we went to turn the pump on (first time since they were here a week before to fix the leak) and it just doesn't go on. So, we were in contact again and they now said, oh no, the pump that they installed was too small for the property and we needed a bigger pump (this was not noted upon installation and once again on installation when i noted the low pressure i was reassured the system just needs to build up). They then claim that the pump probably burnt out as it had to worked harder than it should have - none of these risks were pointed out upon initial installation. When asked if they can come replace the pump with a suitable pump, they said sure - as long as we pay them upfront in full for the new pump, no discount considered due to lack of advice on initial install, no concern shown that the team might have just tightened the wrong pipe or something when they tended to the leak - they flat out said that they will not come through unless we pay them and they will come replace the pump. Initial installation (within an already established system, only the pump needed to be replaced) took about an hour, we were charged R10k for the pump and labour. The pump is about maximum R3k (as this was the value of the bigger pump, they demanded we had to install) so R7k was labour for an hour. This is my personal experience and views, excluding the extremely rude interactions via WhatsApp - screenshotted - and being ignored while phoning (or even hung up on). I would suggest anyone to think twice before seeking the services of this company.
0
Replies (0)