NP
Nico P
Active since Nov 2012
35
Reviews
0
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Reviews
35 reviews16 months ago
Excellent support service
Qaasim assisted me so brilliantly with a fault I had. He was empathetic and super helpful, fully listening to the issue and making sure he understands and walking me through things we tested together to resolve it. It was fully resolved in a few minutes and, like I said, Qaasim was the personification of what you want a support provider to be. Excellent service, thank you so much!
56 replies
19 months ago
waterpumpengineering.co.za not to be trusted
Unfortunately had the worst after sale care from the company. They assisted me with an urgent pump replacement, upon installation the pressure seemed slightly low, so i asked about to and was reassured that the pressure just needed to build up in the system. They were also unable to fasten the pump to the foundation as they do not have drills in the service vehicles and i was told that it's not a problem to not fasten it. About a week later there was a leak on the pump, after three days of constantly trying to get the team out, they came out and tended to it - everything was wet around the pump, so i had to take their word for this again. A week after the fix, our area was without water again and we went to turn the pump on (first time since they were here a week before to fix the leak) and it just doesn't go on. So, we were in contact again and they now said, oh no, the pump that they installed was too small for the property and we needed a bigger pump (this was not noted upon installation and once again on installation when i noted the low pressure i was reassured the system just needs to build up). They then claim that the pump probably burnt out as it had to worked harder than it should have - none of these risks were pointed out upon initial installation. When asked if they can come replace the pump with a suitable pump, they said sure - as long as we pay them upfront in full for the new pump, no discount considered due to lack of advice on initial install, no concern shown that the team might have just tightened the wrong pipe or something when they tended to the leak - they flat out said that they will not come through unless we pay them and they will come replace the pump. Initial installation (within an already established system, only the pump needed to be replaced) took about an hour, we were charged R10k for the pump and labour. The pump is about maximum R3k (as this was the value of the bigger pump, they demanded we had to install) so R7k was labour for an hour. This is my personal experience and views, excluding the extremely rude interactions via WhatsApp - screenshotted - and being ignored while phoning (or even hung up on). I would suggest anyone to think twice before seeking the services of this company.
0 replies
36 months ago
Great company, until you need support
I love Home-Connect, never have connection issues - but it looks like that when you do experience issues then you are knocking and shouting at a door that is only manned by auto-responses... My fiber cable broke right outside my house, so after the Vumatel box, but before the modem in the house... and I logged a ticket, on Sunday when it broke, knowing that it was the weekend and a public holiday the Monday that follows, i left it till the Tuesday (today), followed up again and (especially since there are literally no phone numbers you can call to speak to a human) all i have been receiving are auto responses... one after the other. My wife and i both work from home, she for an international company so she cant even opt to go into the office... our entire house (all media) runs via the internet and we have a 5 year old and a 2 year old... the internet is sort of essential at times to just keep them occupied for a few minutes while making dinner etc. and we can't sit with them outside. PLEASE, please, PLEASE can a HUMAN being contact me, email is fine - but just let me know someone is actually looking into it and will be coming out to help to reconnect us to the world.
265 replies
65 months ago
Discharged with a broken sternum and several broken ribs
Life St. Dominic's Hospital. Two patients were rushed to the ER after an accident where the car was written off. They discharged one at 23:30 in the evening as "nothing is wrong with you" (he had no where to go as his car was written off and there was no family members nearby). The discharged patient (only treated in the ER, thus nothing claimable from the medical aid - bill of R20 000) and the other patient were flown back to Jhb as soon as flights became available to receive adequate care. Upon arrival at the airport the patient who was almost immediately discharged could barely walk. He was taken to another hospital, where he was treated for a broken sternum and several broken ribs. He also had heart attacks in the past and the accident had put additional strain on his heart and the doctors at the Jhb hospital could not believe that the doctors at St Dominic's "hospital" discharged him. He was admitted and stayed in hospital for another week - which was traumatising for him at first as he was utterly afraid of hospitals after the experience he had at St Dominic's "hospital", which included, the patients both not being able to walk, told to urinate in a bottle (which was taken from the trash can in the room) and cup as the nurses did not feel like assisting them to the bathroom. The patients, both elderly and just surviving a horrific car accident, were not handled with care at all, not being told what tests they were going for or what injuries they sustained. The "service" and "care" that St Dominic's "hospital" provides to clients (they don't have patients, but rather clients) is shocking (the above is merely a taste of the experience). It is shocking that this is the state of a private hospital nee, any hospital. If you can, do not go to this "hospital", rather go to a good hospital.
56 replies
66 months ago
No notary documents for you
We paid off my father's car during lockdown to assist them with cash flows. After this, and before he was able to register the car in his name, he unfortunately wrote off the car. VW financial services has been the most difficult step in getting the pay out from the insurance as they require the notary documents. VW finance has been impossible to deal with and no assistance has come from them. We have submitted the final statements received (only document received) showing the payment received on their side to them more than once to try and get this resolved as well as the proof of payment. The VW dealership where the car was bought has even been involved and they have not had any more luck than we have had. My father is reliant on a vehicle for him to earn an income, but he cant afford one till the insurance has been paid out, which is impossible without the notary documents.
0 replies
72 months ago
Takealot of my money and give me credit in return
It pains me to write this review, as I've always had good service from takealot. But not only did one of my items I ordered on 16 May suddenly become not available more than a week later (surely you should have booked this or something) - this item's money I paid is now available as credit on the app... I don't want dlcredit, I want my cash back... But alas, there is no option to do this and no 'contact us' or 'report issue with my order' options... Surely you should pay back my money if you can't provide the service I paid you for. My delivery was due today before 5, but I got a message now at 7pm saying that "recipient wasn't available"... We're in lockdown... Where else would I be? The driver was probably tired or got delayed... Don't lie and blame me. Public complaints seems to be the only way to get any issue solved these days... So here we are...
0 replies
78 months ago
Why did I stay with HC...
I've once again not had Internet for an entire weekend... And after 5 minutes of holding on the phone waiting for support to answer the line cuts automatically... So gave up on that route... Tried twitter, only vumatel replied... Not really with anything substantial though... And still no reply from HC...
105 replies
78 months ago
Home-disconnect
I phoned the support centre yesterday and was quite please with speedy answer and the action points listed by the consultant (logging a call with vumatel as my line is broken). I was then told I will receive a reference sms and vumatel will call me. I didn't receive said sms and no one has phoned me. I tried to phone the support centre again(4 times), but after 20 minutes of "the rain is down in Africa" I gave up. I haven't had a decent line since instalation in September. Please can someone help.
210 replies
80 months ago
Not easy to move fibre if previous owner took CP Box
This should go to Vumatel as well. I moved houses, but my new property (even though it is connected according to Vumatel) does not have a "CP box" i think that is what it is called. After spending over two hours on the phone between these two "service" providers it was concluded that I need to cancel my current contract with HC (which was a launch deal) and order a new contract (same contract, now R200 pm more expensive) to get the CP box etc installed again. So grudgingly (due to the extra monthly costs) I did this. But now, a week later, I have yet to have someone come install anything as there is a Vumatel order open on the property and HC cant do anything till that order is actioned (funny thing is, this is with HC as the ISP and they need to action it). I have had only admin moving into my new house and was hoping this would be easy so i can Netflix and chill at home... but alas.
525 replies
91 months ago
Impossible to change debit order
The service has been great... But changing your debit order bank details... IMPOSSIBLE. For four months now, I have been trying... But then I get a notification that my debit order has not gone though and my services will be cut.. Pay via eft.... Email, contact (well there is no number you can phone, they call y o u) gets promised it will be sorted out next month... And surprise nothing... And now it seems as if my connection got cut as I didn't get the warning and I don't check all my debit orders monthly...
315 replies
Review Distribution
5 Star
3 (8.571428571428571%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (22.857142857142858%)
1 Star
24 (68.57142857142857%)