REFUND REFUSAL!!!

On Wednesday, 27 March 2024. I went to the pro shop HUDDLEPARK and was looking to buy a second hand gofl set as I was joining a mate for a 18 round. The salesman, Mandla showed me a set he said was good and given the short time before tee off I didn't check the clubs. To my dismay the used set was in horrible condition and hardly even had grips . Once I finished I went to return the set and get a refund and was told by Mandla that the "office" would need to process it and I would need to just leave my details. The following day I was called by Jade who said I actually have to present myself with the card as they need to use the pay point to effect the refund and on Wednesday , 3 April , I went and to my dismay Jade and another gentleman named Grant said the machine cannot process refunds and I would need to send my banking details so they can do the refund immediately. This has still not been done and neither Jade nor Grant are available every time I call. I am frustrated with this as I have used my own petrol to go back to huddle park and make the many calls. I'm really frustrated with the lack of service/assistance!