NK
NKULLEKO K
Active since Sep 2009
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
REFUND HELL
We returned the coffee machine on Saturday, 6 September and were advised by the store manager(Tshepiso) that they would log with customer service and be in touch regarding the refund which did not happen. I contacted the store on 9 September and spoke to Bontle at the Sandton store who advised they await feedback from you (customer service) - fast first a month to 6 October we are told the machine isn't faulty and therefore we will not be refunded as per their terms. Firstly, the individual who assisted us at the Sandton branch demonstrated no knowledge of the operational aspects of the coffee machine in question. Secondly, at no stage during the transaction were we informed of their return policy or the applicable terms and conditions.(or the 30 day with no communication and poor service) Furthermore, the coffee machine was returned on the 6th of September, yet communication from Yuppiechef has been forthcoming till now(6 October 2025). In terms of the Consumer Protection Act (CPA), we are afforded certain rights and protections against such lapses in service and disclosure. Given that we did not receive any demonstration of the product and that the return was effected within a reasonable period, we are well within our rights as consumers to seek recourse/refund as the product IS NOT fit for purpose!
0 replies
25 months ago
REFUND REFUSAL!!!
On Wednesday, 27 March 2024. I went to the pro shop HUDDLEPARK and was looking to buy a second hand gofl set as I was joining a mate for a 18 round. The salesman, Mandla showed me a set he said was good and given the short time before tee off I didn't check the clubs. To my dismay the used set was in horrible condition and hardly even had grips . Once I finished I went to return the set and get a refund and was told by Mandla that the "office" would need to process it and I would need to just leave my details. The following day I was called by Jade who said I actually have to present myself with the card as they need to use the pay point to effect the refund and on Wednesday , 3 April , I went and to my dismay Jade and another gentleman named Grant said the machine cannot process refunds and I would need to send my banking details so they can do the refund immediately. This has still not been done and neither Jade nor Grant are available every time I call. I am frustrated with this as I have used my own petrol to go back to huddle park and make the many calls. I'm really frustrated with the lack of service/assistance!
0 replies
115 months ago
Frustrating After Sales Treatment!!1
<p>On Friday the 28th of October I went to view a used car at BMW Bedfordview with Jason Karels, i really liked the car and with finance already being approved I agreed to purchase in principle provided that a few scratches are removed and that the scatch on the front passenger window is also fixed. Jason said he would need 2 days to get the car through quality check and fix the odd ends , so i could collect the car on Tuesday 1 Nov. This never happned and i collected the car on the 2nd, the handover was unceremonious at best(I think even Nissan did a better job when i purchased a Micra 3 years ago), the paint work hadnt been done and the passenger window wasnt done!!!! Jason said he would arrange for a driver to pick up the car on the 8th which never happened until i reminded him. The car was taken in again on the 9th and returned on the 11th and STILL the passenger window was unfixed!!! He(Jason) said he would arrange collection on Tuesday the 15th and AGAIN HE DIDNT DELIVER!!! He had promised he would provide a BMW laptop bag as a complimentary for the purchase and he sent me a back pac**** I didnt know an aspirational brand like BMW would provide such Dispicable After sales service!!!!! I am honestly disgusted as I know its not all clients that get treated this way...Never ever have I heard of a 'new' car being handed over to the new owner in such an appauling and dirty state!!!!</p>
0 replies
122 months ago
Faulty hardware on Experia Z3(Job number 11492064)
I took out a contract on the Sony Experia Z3 with Vodacom and I must say I am not impressed with the hardware on the phone. The screen kept coming off at the top and I took it in for repairs last year November and was told to pay for the repairs even though I had never damaged the phone. Last month the same problem started all over again even though It had just been fixed in November. Vodacom told me that Sony phones only get fixed by the Sony repair centre and I am convinced that the sony Z series is either made using inferior quality inputs judging by the countless reports I am picking up about the Z3 & the Z5!!! <br> <br> I would like my phone to be replaced or repaired at no charge as I never damaged it!!!! It's really sad that Sony has dropped its standards as it's a brand I used to love but clearly the hardware used on their phones are sub standard.
75 replies
122 months ago
PAYING TO FIX A FAULTY PHONE!!!
Late Last year I had a problem with my phone(Sony Experia Z3) where the screen was lose on the top and the speaker was not working, and the battery would over heat. So I booked it in and was told that I damaged the phone and needed to fork out R2500 to have it fixed which I did begrudgingly as I hadn't ever dropped the phone nor damaged it anyway. <br> <br> This year, the exact same problem has resurfaced and I am again being asked to PAY R2800 to fix the phone!!!! The phone is not older than 2 years and falls under warranty but I am being asked to pay to have a phone that was faulty to begin with and recently fixed,fixed AGAIN!!! NONSENSE!!!! I DEMAND MY PHONE TO BE FIXED AS IT IS UNDER WARRANTY AND I NEVER AT ANY POINTS DROPPED IT OR DAMAGED IT!!! EXACTLY WHAT DOES THE WARRANTY COVER AS THE PHONES SCREEN KEEPS COMING OFF?????<br> <br> Further to this, when I took my phone in I was not even given a temporary phone whilst the faulty one is being fixed! I am prepared to take this to the Ombudsman as clearly Vodacom/Sony are shying away from their responsibility.
75 replies
134 months ago
Bad complaint resolution
I bought a liqui fruit grapefruit which was off at The minty's engen garage in main reef and by the time I realised this is was too far from the garage. I went back after work and found the most unreason supervisor(Lorraine) , she told me that I could exchange for the same thing but only to find that they were all damaged. I then asked for a different resolution and she told me that I'd have to come back when the day shift people return which is unacceptable!!!! She screamed at me in front of customers even though I'm the one who was wronged!!!! Unacceptable!!!!!! At some point she ignored me and told me to speak to one of the petrol attendants (Rudzani)!!! I feel cheated!!!!
76 replies
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2 Star
3 (50%)
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3 (50%)