HUGE TNS
3.4|397 reviews
BJ
Bianca J
1 reviews | Active since Member
25 Nov 2025, 17:20
HB0020
This has been, by far, the most disappointing service experience I have ever encountered. There appears to be no adherence to TCF principles. Payments made have gone missing, and others were only partially credited to the account. No one has taken accountability for these errors.
After months of attempting to resolve the matter, the only response received was prompted by a HelloPeter complaint—seemingly an attempt to silence the issue rather than address it. Despite this, our service has now been suspended.
We have reached our limit with this situation, and I will be escalating the matter further.
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Replies (53)0
Replies (53)HUGE TNS's replyOfficial
26 Nov 2025, 06:23Hi Bianca,
We’re sorry to hear about your experience. This is not the standard we aim to deliver. We are urgently investigating the issues raised and will contact you directly to resolve them as quickly as possible.
Kind regards,
Huge TNS Team
We’re sorry to hear about your experience. This is not the standard we aim to deliver. We are urgently investigating the issues raised and will contact you directly to resolve them as quickly as possible.
Kind regards,
Huge TNS Team
Best regards,
HUGE TNS's reply26 Nov 2025, 06:23
Official
Hi Bianca,
We’re sorry to hear about your experience. This is not the standard we aim to deliver. We are urgently investigating the issues raised and will contact you directly to resolve them as quickly as possible.
Kind regards,
Huge TNS Team
We’re sorry to hear about your experience. This is not the standard we aim to deliver. We are urgently investigating the issues raised and will contact you directly to resolve them as quickly as possible.
Kind regards,
Huge TNS Team
Best regards,