Repetitive bad service, bad communication and going back on their word.

Had a hard drive failure. Initial quotation for data recovery was R 1000. I could not afford it at the time and took it back to them a few months later after saving. New quotation was for R 5000 to R 7000 for data recovery on exactly the same hard drive. I told them that I would not be going forward due to the price. They then proceeded to send my hard drive to the recycling warehouse without informing me. I have thus lost the chance to ever regain valuable information and photos!

They also replaced a laptop screen for me which gave the same issue 5 months later - they then proceeded to say that a different part of the screen (cable) resulted in exactly the same issue as previously experienced. They were thus not willing to repay or admit mistakes. They also charged a very high price for the cable and thus I rejected the quote and got my laptop back with screen still not working.