Noisy inferior bed supplier

On 8 January 2022, I purchased a " Rest Assured " Ruby Mattress and Base set. First of all I was told that delivery would be early the following week, but was only delivered after I had Phoned to ask where my bed was. During the following week the bed started to make a lot of noise when someone lay on it. I phoned Hugh Mathie Beds and was told someone would come see the bed. Nobody came and the noise got worse, so I phoned and asked to speak to Hugh Mathie. He wasn't available and neither did he return my call. After another 2 calls and no response from Mathie, a representative from Rest Assured came to look at the bed. He confirmed that the noise was coming from the base and he would contact HMathie. After a week I made numerous calls to speak to Mathie, he eventually phoned back and said that person who came out was from the wrong factory and that my base was not from Rest Assured but from some other factory. This was on the 3 February and Mathie said that he would get the maker of the base to come and see what is wrong, up until today 17 Feb I have not had any response from said factory nor from Mathie, It is shocking that the owner of the shop where I purchased the bed cannot return calls made to him nor does he come out to inspect the bed himself. He just seems to supply inferior quality furniture neither doer the factory that any interest in the problem.