Boss Bottled Elixir - spray fails

Received a 100ml Boss Elixer as a gift. The spray top has melted off. Wrote to Boss who ask that I go back to the store that I bought it from. Despite saying that I received it as a gift, each still said the same thing...to go back to the store. It seems that giving a Boss perfume as a gift must be accompanied by a gift receipt in case the hardware fails. Incidentally, the bottle is still intact, with the lid. I had 3/4of a bottle remaining when this happened. Depressing the broken pipe releases concentrated perfume on your fingers. Like the scent. Not sure about the service.