Hugo Boss Menlyn - ZERO client service

Nonexistent client service Bought a shirt that needed tailoring. Arrived a day later than what was promised by the store to make sure the tailoring was finished. Nobody knew anything. The relevant sales lady was off. The manager was off, the person working could not get hold of anyone. Nobody knew where my shirt was that was already pain I requested a call from the manager to inform me of what was going on. Now a week later: Did I get a call - of course not. Did they follow up with me as client? Of course not. Another example where client service in South Africa such a rarity is.