Bad Attitude and Dishonest Rude Manager - Diane

My husband looked on the Valentines tab on Groupon and called to book for Valentine's weekend. Fortunate (a reservationist) at Hulala made a booking. She sent confirmation but the price was not as advertised. We paid Groupon, forwarded the voucher as proof of payment to which Fortunate replied 'We do not take Groupon bookings on Valentines. We called and asked why as this was advertised on Groupon for Valentine's. Fortunate put us through to manager Diane who rudely said that they cannot assist as this is their busy time and the allocation for Groupon was full. This was contradictory to the email received from Fortunate that said 'they did not do Groupon bookings for Valentine's' <br> Diane the manager on duty did not allow us to speak or discuss this with her. She shouted at us like we were children. She said that Fortunate is not from English background and hence conveyed incorrect information. She did not ask us to send the email we received from Fortunate to see what was said. She consistently lied and said that they full for the Groupon allocation. She said that if it made us happy, we can post our experience on all social media, She Does Not Care! <br>