After service terrible

Previously I gave this company a 5-star rating for service because they delivered boots to me in record time. However the first time I wore the boots, one of the lacing eyelets fell-out. This was clearly a manufacturing fault. When I contacted Hullabaloo I was told that they were no longer the agents for the Hoka Kaha boots and they referred me to the new agents, who in turn told me that it was not their responsibility but rather the responsibility of Hullabaloo. The nett result is that I have bought a pair of defective boots and have no recourse. Interestingly Hullabaloo still features this boot on their website!