The heartache and stress caused by Humpkuli Auto Services,it is ran by ****** on suites

Im beyond disappointed in the service of Humpkuli auto services. I had issues with my Audi A3 and a friend referred me to Humpkuli auto services were we entered into a verbal agreement of them fixing my car, I have kept the end of my agreement by paying the services as per the invoices issued and in total I paid +-R65k.I fetched the car the beginning of April 2023 after being informed it was ready, I only used the car for two days of receiving it and it broke down.

Because it was in the afternoon of Saturday, i requested for the car to be towned to my house since the workshop was closed. A friend of mine who is a technician had a looked at the car and on Monday he took the affected apart(Crankshaft) for re-engineering and only to be told the parts are damaged and old, this was alarming because as per the invoices that were issued the parts were new, at re-engineering they showed us where the parts where patched and how new one should look like, they also advised that this caused damages to the other parts(pistons, bearings etc)

I then went back to Humpkuli with this information which they acknoweldged claiming there is a third party that they buy the parts from and they were not aware that the parts were patched.

Humphrey(one of the directors) agreed to replace the part(Sub Asesembly) at their cost.I towned the car to them(at my cost) and the car has been at the workshop sicne then.

Every time I require feedback, he ignores my calls or always give excuses that he's waiting for the parts he ordered,this went on for more than 3 months until I decided to take the legal route, I informed him of my intention and a letter of demand was send to him with the request for him to put everything back to the way it was initially and refund me the money, he was giving 7 days to respond. upon failure to respond I contacted him and he claimed he did not receive the email with the letter of demand(the email was send to him and the receptionist, the person who was sending me the invoices all along and they did confirm they received the email). I resend the email and confirmed with him that he received it.

two day later, he called and said he will replace the engine and the car should be ready by the 04th August. I called to confirm during the week if that was still the case and he assured me. on the Friday the 04th, There was no contact from Humphrey on Friday the 04th and his mechanic confirm that there was no engine to install

Called him the whole of Monday the 07th with no answer on all his numbers and no update.

This has caused a huge strain in my life, it has affected me emotionally and financially. 4 months later, Humphrey does not want to return my car and my money. The fact that I have to go through every day trying to figure out how to finance my day to day movement while my car is parked somewhere is depressing.If this is not theft or day light ******* then I dont know what it is.