TM
Tlou M
Active since Apr 2017
6
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0
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Reviews
6 reviews33 months ago
The heartache and stress caused by Humpkuli Auto Services,it is ran by ****** on suites
Im beyond disappointed in the service of Humpkuli auto services. I had issues with my Audi A3 and a friend referred me to Humpkuli auto services were we entered into a verbal agreement of them fixing my car, I have kept the end of my agreement by paying the services as per the invoices issued and in total I paid +-R65k.I fetched the car the beginning of April 2023 after being informed it was ready, I only used the car for two days of receiving it and it broke down. Because it was in the afternoon of Saturday, i requested for the car to be towned to my house since the workshop was closed. A friend of mine who is a technician had a looked at the car and on Monday he took the affected apart(Crankshaft) for re-engineering and only to be told the parts are damaged and old, this was alarming because as per the invoices that were issued the parts were new, at re-engineering they showed us where the parts where patched and how new one should look like, they also advised that this caused damages to the other parts(pistons, bearings etc) I then went back to Humpkuli with this information which they acknoweldged claiming there is a third party that they buy the parts from and they were not aware that the parts were patched. Humphrey(one of the directors) agreed to replace the part(Sub Asesembly) at their cost.I towned the car to them(at my cost) and the car has been at the workshop sicne then. Every time I require feedback, he ignores my calls or always give excuses that he's waiting for the parts he ordered,this went on for more than 3 months until I decided to take the legal route, I informed him of my intention and a letter of demand was send to him with the request for him to put everything back to the way it was initially and refund me the money, he was giving 7 days to respond. upon failure to respond I contacted him and he claimed he did not receive the email with the letter of demand(the email was send to him and the receptionist, the person who was sending me the invoices all along and they did confirm they received the email). I resend the email and confirmed with him that he received it. two day later, he called and said he will replace the engine and the car should be ready by the 04th August. I called to confirm during the week if that was still the case and he assured me. on the Friday the 04th, There was no contact from Humphrey on Friday the 04th and his mechanic confirm that there was no engine to install Called him the whole of Monday the 07th with no answer on all his numbers and no update. This has caused a huge strain in my life, it has affected me emotionally and financially. 4 months later, Humphrey does not want to return my car and my money. The fact that I have to go through every day trying to figure out how to finance my day to day movement while my car is parked somewhere is depressing.If this is not theft or day light ******* then I dont know what it is.
0 replies
67 months ago
BAD SERVICE
REF :10000998016 I have never been this disappointed with Nedbank like this.They advocate better service and putting clients first while they do the total opposite, the fact that my query is already out of SLA and they do not have the urgency of it is beyond me, all I get is promises to call me back and that never happens, emails that are not being responded to and every time I call for feedback im told of the old updates because "it is what's on their system" while the consultant has the latest update and that is so frustrating because when you call she's always on another call after being on the phone with them for good minutes all you get out of it is the consultant is the only one who can update you and she's not available. Im so frustrated to the core
0 replies
76 months ago
ill-advised on motor plan extension
It is so sad how true the saying "one rotten potato can spoil the whole bag", this is the experience we( me and my fiancee) are currently having with Audi Revonia.Our relationship started very well because of the excellent service we have had thus far from the technician(Flyod).On the 3rd Jan 2020, we booked the car in for a service(the car did notify us that it is due for oil inspection) and the mileage was on 102000km and we were told the car is not on any motor plan and we have to pay car and this was the beginning of our nightmare with them. In August 2019 we paid 15k to extend our motor plan and the lady Wilna De Lange was helping us with that and the car was also due for service then. We advised her that we are people that travel a lot (our work and lifestyle requires traveling), based on that and our history of services we had with them and her "calculations", we trusted that the product that we will be paying for will be one that will work for us but instead we were ill-advised and were sold a product that worked against us, the product that she sold us was an extension of until 24 July 2020 or 100000km and mind you we have already taken the car in for service of 90000km in August 2019 and that would have caused us around 4K cash but it made financial sense to us to pay 15K for another year including maintenance. We trusted her advice and also the fact that the previous plan based on the period and not only the period. After few calls with Audi SA which they advised us that the dealer must extend the mileage of the extension of which Audi Revonia refused(we were dealing with the manager at this stage) unless we pay 12K or the last option they can help us with is to trade in the car. My biggest issue is that no one (not even Wilna)has taken accountability or apologized for the fact that we were il-advised and that to me says that they do not care. Secondly, it means we paid 15K for a minor service which to me does not make financial sense for someone who awakes. Thirdly, the ignorance of them to even suggest trading in without even thinking of dealing with the elephant in the room is beyond me. we have until 105000km to make a decision as to whether we pay 12k or trade-in, we have tried to reach out to Audi SA after the dealer refused to extend the mileage by they also have been too slow and this is twisting us in the direction of trading in because we are scared of missing any service as that will have major impact on the service book. The stress that these people are putting on us is too much(I'm 6 months pregnant and stress is something that I do not need especially that is resulted by incompetent people) and now they are forcing us to add a long financial pardon by trading in, it hasn't even been a year since we have had the car and we were not thinking of that option. We are planning to escalate this further and on every channel, if they continue not taking us seriously and owning up to their part.
0 replies
84 months ago
Greatest Service recieved
I would like to thank Mpho Makgele for the excellent service he provided me earlier, you have no idea how much it meant to me to know that I can rely on MiWay especially during this tuff times our economy is going through and it is through people like you that makes it so easy to say "I have found home in MiWay", your level of professionalism and friendliness was amazing, keep up the good work and you deserve a rise for such great work.
56 replies
87 months ago
Kutlo Mochaoa
I have recently joined Miway insurance and I'm ensuring my Car. The service I have received so far is excellent especially from Kutlo Mochaoa , I called in to update my information ( I had to send through the tracker installation certificate ), he went beyond by staying with me on the line while I was sending it , I has connection issues but he was so patient and friendly. If this is the service I will be receiving with Miway, I can safely say I'm home. Thank you so much Kutlo was the wonderful service
105 replies
109 months ago
Excellent Service
<p>I have recieved one of the best services from Ntsako Maluleke,such a patient and friendly gentleman.I was so impressed with the level of professionalism and my gratitude goes to him. Ke thabile kudu kudu, ele ruri ke leboga go menagane</p>
56 replies
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4 Star
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1 Star
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