HA
HUMPKULI AUTO SERVICE
Claimed Business
HA
HUMPKULI AUTO SERVICE
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Tlou M
1 reviews | Active since Jan 2020
8 Aug 2023, 06:24
The heartache and stress caused by Humpkuli Auto Services,it is ran by ****** on suites
Im beyond disappointed in the service of Humpkuli auto services. I had issues with my Audi A3 and a friend referred me to Humpkuli auto services were we entered into a verbal agreement of them fixing my car, I have kept the end of my agreement by paying the services as per the invoices issued and in total I paid +-R65k.I fetched the car the beginning of April 2023 after being informed it was ready, I only used the car for two days of receiving it and it broke down. Because it was in the afternoon of Saturday, i requested for the car to be towned to my house since the workshop was closed. A friend of mine who is a technician had a looked at the car and on Monday he took the affected apart(Crankshaft) for re-engineering and only to be told the parts are damaged and old, this was alarming because as per the invoices that were issued the parts were new, at re-engineering they showed us where the parts where patched and how new one should look like, they also advised that this caused damages to the other parts(pistons, bearings etc) I then went back to Humpkuli with this information which they acknoweldged claiming there is a third party that they buy the parts from and they were not aware that the parts were patched. Humphrey(one of the directors) agreed to replace the part(Sub Asesembly) at their cost.I towned the car to them(at my cost) and the car has been at the workshop sicne then. Every time I require feedback, he ignores my calls or always give excuses that he's waiting for the parts he ordered,this went on for more than 3 months until I decided to take the legal route, I informed him of my intention and a letter of demand was send to him with the request for him to put everything back to the way it was initially and refund me the money, he was giving 7 days to respond. upon failure to respond I contacted him and he claimed he did not receive the email with the letter of demand(the email was send to him and the receptionist, the person who was sending me the invoices all along and they did confirm they received the email). I resend the email and confirmed with him that he received it. two day later, he called and said he will replace the engine and the car should be ready by the 04th August. I called to confirm during the week if that was still the case and he assured me. on the Friday the 04th, There was no contact from Humphrey on Friday the 04th and his mechanic confirm that there was no engine to install Called him the whole of Monday the 07th with no answer on all his numbers and no update. This has caused a huge strain in my life, it has affected me emotionally and financially. 4 months later, Humphrey does not want to return my car and my money. The fact that I have to go through every day trying to figure out how to finance my day to day movement while my car is parked somewhere is depressing.If this is not theft or day light ******* then I dont know what it is.
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Tlou M
1 reviews | Active since Jan 2020
8 Aug 2023, 06:24
The heartache and stress caused by Humpkuli Auto Services,it is ran by ****** on suites
Im beyond disappointed in the service of Humpkuli auto services. I had issues with my Audi A3 and a friend referred me to Humpkuli auto services were we entered into a verbal agreement of them fixing my car, I have kept the end of my agreement by paying the services as per the invoices issued and in total I paid +-R65k.I fetched the car the beginning of April 2023 after being informed it was ready, I only used the car for two days of receiving it and it broke down. Because it was in the afternoon of Saturday, i requested for the car to be towned to my house since the workshop was closed. A friend of mine who is a technician had a looked at the car and on Monday he took the affected apart(Crankshaft) for re-engineering and only to be told the parts are damaged and old, this was alarming because as per the invoices that were issued the parts were new, at re-engineering they showed us where the parts where patched and how new one should look like, they also advised that this caused damages to the other parts(pistons, bearings etc) I then went back to Humpkuli with this information which they acknoweldged claiming there is a third party that they buy the parts from and they were not aware that the parts were patched. Humphrey(one of the directors) agreed to replace the part(Sub Asesembly) at their cost.I towned the car to them(at my cost) and the car has been at the workshop sicne then. Every time I require feedback, he ignores my calls or always give excuses that he's waiting for the parts he ordered,this went on for more than 3 months until I decided to take the legal route, I informed him of my intention and a letter of demand was send to him with the request for him to put everything back to the way it was initially and refund me the money, he was giving 7 days to respond. upon failure to respond I contacted him and he claimed he did not receive the email with the letter of demand(the email was send to him and the receptionist, the person who was sending me the invoices all along and they did confirm they received the email). I resend the email and confirmed with him that he received it. two day later, he called and said he will replace the engine and the car should be ready by the 04th August. I called to confirm during the week if that was still the case and he assured me. on the Friday the 04th, There was no contact from Humphrey on Friday the 04th and his mechanic confirm that there was no engine to install Called him the whole of Monday the 07th with no answer on all his numbers and no update. This has caused a huge strain in my life, it has affected me emotionally and financially. 4 months later, Humphrey does not want to return my car and my money. The fact that I have to go through every day trying to figure out how to finance my day to day movement while my car is parked somewhere is depressing.If this is not theft or day light ******* then I dont know what it is.
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2023, 05:38
Humpkuli Horrible Service
I regret taking my car there, the worst customer service ever, my car top gasket blew, and I was quoted R 30 000 for the issue to be fixed however when they were done fixing the gasket after 3 months, they found that they need to replace the crankshaft which I was quoted another R 26 000. I got my car back 3 weeks ago but drove it for only two days and then it randomly stopped I called a mechanic to check what the issue was to find out that the crankshaft I was quoted R26 000 was not changed at all, now my next question was on the other R 29 000 I was quoted on did they actually change the parts I was quoted for. I went to their shop and approached them, and they didn't deny the fact that they used the old crankshaft while I paid R 26 000 for that service, we then contacted the owner who is also hard to reach but once I finally reached him, he said he will buy the Sub Assembly which will resolve the issue since the crankshaft affected the pistons, bearings etc. I have been waiting for over three weeks and suddenly he ignores my calls and never responds to my text. I spent R60 000+ only to be de*****ed, inconvenienced and receive poor service/support so I would advise customers to really consider what happened to me before taking up any services that Humpkuli offers.
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2023, 05:38
Humpkuli Horrible Service
I regret taking my car there, the worst customer service ever, my car top gasket blew, and I was quoted R 30 000 for the issue to be fixed however when they were done fixing the gasket after 3 months, they found that they need to replace the crankshaft which I was quoted another R 26 000. I got my car back 3 weeks ago but drove it for only two days and then it randomly stopped I called a mechanic to check what the issue was to find out that the crankshaft I was quoted R26 000 was not changed at all, now my next question was on the other R 29 000 I was quoted on did they actually change the parts I was quoted for. I went to their shop and approached them, and they didn't deny the fact that they used the old crankshaft while I paid R 26 000 for that service, we then contacted the owner who is also hard to reach but once I finally reached him, he said he will buy the Sub Assembly which will resolve the issue since the crankshaft affected the pistons, bearings etc. I have been waiting for over three weeks and suddenly he ignores my calls and never responds to my text. I spent R60 000+ only to be de*****ed, inconvenienced and receive poor service/support so I would advise customers to really consider what happened to me before taking up any services that Humpkuli offers.
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Sibusiso
1 reviews | Active since Jan 2020
9 Nov 2022, 14:12
I am extremely happy with the services rendered by HumpKuli auto services
I am extremely happy with the services rendered by HumpKuli auto services. The team managed to assist me and my vehicle. The use of genuine parts combined with the skill in the workshop is why I keep coming back for their services.
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Sibusiso
1 reviews | Active since Jan 2020
9 Nov 2022, 14:12
I am extremely happy with the services rendered by HumpKuli auto services
I am extremely happy with the services rendered by HumpKuli auto services. The team managed to assist me and my vehicle. The use of genuine parts combined with the skill in the workshop is why I keep coming back for their services.
0
Replies (0)LM
Lucky M
1 reviews | Active since Jan 2020
25 Oct 2022, 11:38
Lucky Mokoena
Lucky Mokoena. I got the best service, From arrival to collection of the car, the service was superb, I'm happy to service my car with humpkuli, I can recommend anyone to come here, it feels like home away from home. Thank u Humpkuli, continue with the best service.
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Lucky M
1 reviews | Active since Jan 2020
25 Oct 2022, 11:38
Lucky Mokoena
Lucky Mokoena. I got the best service, From arrival to collection of the car, the service was superb, I'm happy to service my car with humpkuli, I can recommend anyone to come here, it feels like home away from home. Thank u Humpkuli, continue with the best service.
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eM
emmanuel M
1 reviews | Active since Jan 2020
6 Jul 2022, 08:34
Poor service and trial and error method is used to find out the root cause of the problem.
The service and communication is customer care is below standard. No proper hand over its done from one machenic to another, if the machenic is not able to resolve the vihacle problem. The attitude of most managers or senior personnel is very much unprofessional. Only one manager show the interest in resolving the problem but with no success..
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emmanuel M
1 reviews | Active since Jan 2020
6 Jul 2022, 08:34
Poor service and trial and error method is used to find out the root cause of the problem.
The service and communication is customer care is below standard. No proper hand over its done from one machenic to another, if the machenic is not able to resolve the vihacle problem. The attitude of most managers or senior personnel is very much unprofessional. Only one manager show the interest in resolving the problem but with no success..
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